Under the supervision and direction of the departments' supervisors, this position competently performs all duties associated with accurate scheduling of procedures. Will function as a back up receptionist when needed. Responsible for providing customer service excellence and complying with hospital and department policies and procedures. Uses McKesson patient scheduling for proper recording of patient exams/procedures.
Performs all duties associated with accurately scheduling procedures for DIS as outlined by department management. Works collaboratively with Receptionist. Works closely with all entities to ensure seamless and transparent patient care. Answer scheduling phones, schedules appointments, provides patient exam prep information and obtains all necessary information to schedule a given procedure. Communicates with stakeholders according to departments' needs and preferences. Coordinates scheduling for multiple procedures. Ensures complete and accurate information/documentation for scheduled exams, i.e. prior authorization information. Monitors and prioritizes daily scheduling queue and incoming faxed orders to ensure timely scheduling. Maintain current list of back office lines. Maintain current instructions for all procedures, all modalities. Coordinate with referring providers and ancillary services for invasive procedures, i.e. prostate, liver, thyroid biopsies, egd's, and barium swallow w/ speech pathologist. Coordinate additional services when needed - hoyer lift for nursing home patients, or additional time needed for exams Maintain accurate scheduling of late night and double day ultrasounds. Assist with obtaining corrected orders when issues of exam/diagnosis mismatch. Monitors appointment availability per modality and communicates with department leaders any evolving concerns as needed. Provides notification to all appropriate stakeholders of rescheduled or cancelled exams with short notice. Relays incoming messages in a timely manner to appropriate individuals as well as timely response to voicemail messages on scheduling line. Participates as an integral member of the DIS team. Responsible for patient safety, dignity and general well being while in the reception/waiting area. Responsible for the care and cleaning of equipment used within job. Adheres and complies with all departmental and hospital policies and procedures. Perform other duties as requested by the DIS management team. REPORTS TO: Manager/Clinical Supervisor of Diagnostic Imaging Services SUPERVISES: None INTERNAL AND EXTERNAL CONTACTS: Patients, families, providers and all other LRH employees. QUALIFICATIONS:Experience/Specialized Skills:
- Must have a working knowledge of medical terminology
- Must understand all facets of scheduling procedures
- Must be able to proficiently use a computer and related software
- Must have good organizational skills and prioritizing skills.
- Must be able to work alone and as part of a team.
- Must be able to follow directions and operate competently during stressful situations
- Must be able to produce quality work in a reasonable time frame
- Must have skills related to attention to detail
Required Education/Course(s)/Training: High school diploma or equivalent. Preferred Certification/Registration: N/A. PHYSICAL DEMANDS: See Physical Demands analysis worksheet WORK ENVIRONMENT: Works inside a clean, well-lighted and ventilated area. Subject to exposure to disagreeable odors, noise and trauma situations. May be exposed to communicable diseases. Works under emergent/stressful situations and may be required to deal with concerned/ agitated patients and personnel.