Remote Customer Service Representative
: Job Details :

Customer Service Representative

TEKsystems is hiring remote customer service representatives to join our client team. Must have availability to work one weekend day per week. Shift will be assigned. Candidates can reside in Iowa, Nebraska, Missouri, or Illinois.

Description

• Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits
• Utilize healthcare information systems to research issues for customers regarding their prescription benefits
• Quickly and efficiently identify customer needs, resolve complaints, and provide solutions
• Build positive relationships by listening and showing empathy, going above and beyond with customer service to ensure that all questions are handled appropriately
• Maintain performance and quality standards based on established call center metrics
• Understand and adhere to all rules of conduct

Skills & Qualifications

• Experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively
• Typing/Ten Key ability
• Computer experience and ability to learn various in-house programs

Pay and Benefits

The pay range for this position is $19.33 - $19.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines, Iowa.

Application Deadline

This position is anticipated to close on Sep 12, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.