Tech Risk and Controls Director - Issue Management
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Overview

Tech Risk and Controls Director - Issue Management

Join a role that's central to our Technological Resilience, offering a unique opportunity to shape the firm's tech risk strategy and enhance industry compliance.

As the Tech Risk and Controls Director within JPMorgan Chase, you will play a pivotal role in shaping and implementing the Consumer & Community Banking Technology Risk management strategy for Issue Management. Leveraging your advanced knowledge and expertise in technology-risk and control disciplines, you will identify, oversee, and mitigate compliance and operational risks in line with the firm's standards. You will collaborate with various stakeholders, including Product Owners, Business Control Managers, Internal Audit, and Compliance, Conduct and Operational Risk, to develop and maintain a comprehensive view of the technology risk and control posture and its impact on the business. Your ability to make calculated decisions, manage direct and matrixed team members, and promote strategic projects will be crucial in ensuring adherence to regulatory obligations and industry best practices. Your work will contribute to the long-term success and resilience of the organization in an ever-evolving technology landscape.

Responsibilities

• Direct and oversee the identification, assessment and resolution of issues within the organization
• Ensure compliance with regulatory standards, engaging with the audit team and working with process owners on the development of action plans for remediation
• Manage the centralized oversight and facilitation of audit, regulatory and compliance activities across the teams
• Develop and implement a cross functional escalation process in alignment with issue management policy and standards
• Provide ad hoc support cross functionally for Consumer & Community Bank Technology
• Work across the team to develop and implement a cohesive communication program for Issue and Control Awareness
• Establish and maintain issue management standards and procedures in line with industry best practices
• Identify and escalate emerging and upstream technology risk through execution of the Firm's management framework tools, including risk event management, reporting, and action plan tracking, and provide expert counsel to stakeholders and constituents regarding their security obligations, facilitating acceptable outcomes
• Establish and maintain strong relationships with internal and external stakeholders, including key cross-functional team leads and auditors, to ensure compliance with legal, regulatory, and industry standards
• Manage reporting and governance of overall issue portfolio, and measurements, etc., providing insight to senior leaders into effectiveness of controls, status of remediation activity and inform governance work

Qualifications

• Required Qualifications, Capabilities, And Skills7+ years of experience or equivalent expertise in technology risk management, information security, or a related field, with a focus on managing risk identification, assessment, and mitigation
• Demonstrated expertise in risk management frameworks, industry standards, and regulatory requirements relevant to the financial industry
• Proven ability to lead teams (cross functional, matrixed and direct), manage cross-functional projects, influence executive-level strategic decision-making, and effectively translate technology insights to business strategy in communications with senior executives
• Advanced knowledge and experience leading data security, risk assessment & reporting, and control evaluation, design, and governance, with a track record of implementing effective risk mitigation strategies

Preferred Qualifications

• CISA, CISSP and/or relevant industry standard certifications

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

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