Join Sedgwick and be part of an impactful team dedicated to helping individuals worldwide navigate unexpected challenges. Experience our supportive culture and achieve a rewarding work-life balance. At Sedgwick, your potential is limitless.
Sedgwick has been recognized for its excellence, including:
- Newsweek's America's Greatest Workplaces
- Certified Great Place to Work
- Fortune's Best Workplaces in Financial Services & Insurance
Primary Purpose: Manage field appraisal assignments primarily for corporate fleets and insurance clients with a focus on automobiles.
Essential Functions and Responsibilities:
- Schedule same-day appointments and conduct inspections within 24 hours, generating estimates on-site.
- Expected to complete 6 to 10 estimates daily depending on the area.
- Ensure complete and accurate vehicle assessment.
- Determine appropriate repair times and labor needs.
- Make sound repair or replace decisions.
- Evaluate pre-existing damage and complete total loss assessments accurately.
- Negotiate repair costs with decision-makers and establish completion timelines according to client guidelines.
- Assess supplement requests for accuracy and validity.
- Communicate effectively with customers about their repair estimates and the claims process.
- Maintain precise records related to cost estimations and claims.
- Negotiate fees for towing, tear-down, and storage for total loss vehicles.
- Deliver exceptional customer service to all parties involved.
- Perform other duties as assigned by management.
Additional Functions and Responsibilities:
- Assist the quality assurance team and engage in desk appraisal tasks when not in the field.
Qualifications:
Education & Licensing:
- A bachelor's degree from an accredited institution is preferred but not mandatory. Relevant licenses and professional certifications are advantageous. Required licensing must be obtained within 60 days of hiring.
Experience:
A minimum of four (4) years in insurance or body shop settings.
Skills & Knowledge:
- Strong technical understanding of auto appraisal processes.
- Knowledge of client operations and labor regulations.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office and able to work with auto appraisal software.
- Strong analytical and interpretive skills.
- Strong organizational and interpersonal skills.
- Effective negotiation and discretion skills.
- Ability to manage multiple projects and prioritize tasks.
- Capability to work collaboratively within a team.
- Able to meet or exceed performance metrics.
- Experience with CCC One is preferable.
Work Environment:
This role requires independence, as you will manage your local territory and schedule your daily responsibilities.
Mental and Physical Requirements:
- Must possess clear thinking capacity, good judgment, and the ability to manage stress while handling numerous priorities and meeting deadlines.
- Proficient computer keyboarding skills and local travel are necessary.
This job description provides a general overview of duties and responsibilities; it is not intended to cover all the functions of the role. Management retains the right to modify job duties as necessary.
Pay Transparency Disclosure: This position's starting salary range is $55,000 - $65,000 annually, varying by skills, experience, and location. A comprehensive benefits package includes medical, dental, vision, 401k matching, PTO, disability and life insurance, and other voluntary benefits.
Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace.
If you are excited about this opportunity but your skills do not perfectly align with every requirement, we encourage you to apply. Sedgwick is committed to diversity, equity, and inclusion and appreciates the unique skills and experiences of all candidates.