Contract Verification Representative Location: Breckenridge, CO Position Type: Full-time Non-Exempt Compensation: $24.00 - $27.63/hr. (DOE) Schedule: Including weekends, 4-10 hour shifts About the Role: As a Contract Verification Representative at Breckenridge Grand Vacations (BGV), you will play a pivotal role in our core mission of Sharing Smiles. You will be the essential guide for our new timeshare owners, transforming the excitement of their purchase into the confidence of a seamless and positive closing experience. By ensuring accuracy, providing clear explanations, and personally addressing questions, you directly create the smiles that define our brand. This role is more than processing paperwork; it's about being a trusted ambassador for BGV, the largest private employer in Summit County and a nationally recognized Top Workplace. We are looking for individuals who enjoy engaging their brains, taking ownership, and making decisions that enhance our owner's journey. By joining our OneBGV team, you will leverage your skills in a rewarding career within our thriving Finance/Contracts division, all while living the mountain lifestyle you love. If you are ready to contribute to a culture that values thinking, leadership, and sharing smiles with owners, coworkers, and our community, we invite you to apply. Requirements
- Act as the primary point of contact for new timeshare owners, guiding them through the entire contract execution process via in-person or virtual meetings.
- Thoroughly explain all contract documents to ensure understanding, address owner questions, and reduce sales cancellations.
- Ensure all purchase documents are accurately completed, properly executed, and notarized to successfully close each sale.
- Proactively follow up with owners to collect any incomplete or incorrect paperwork.
- Manage the preparation, distribution (via DocuSign), and tracking of all contract packages.
- Maintain and update detailed tracking spreadsheets and database records in the timeshare management system (TSW).
- Generate daily active file reports and conduct purchaser credit checks.
- Process cash, check, and mail payments in accordance with company procedures.
- Assist with ownership transfers by preparing necessary documents such as quit claim deeds, personal representative deeds, and affidavits.
- Collaborate with sales brokers and managers to resolve any discrepancies or issues related to new owners.
- Prepare and deliver owner kits to new purchasers.
- Uphold company hospitality standards and core values, striving to resolve every situation effectively and promote a positive owner experience.
- Maintain confidentiality and handle all sensitive owner information with discretion.
Qualifications:
- High school diploma or equivalent.
- Proven experience working in a fast-paced, high-energy office environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Must have or be able to obtain a Notary Public commission from the State of Colorado.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Exceptional attention to detail and accuracy.
- Ability to manage multiple tasks, prioritize effectively, and maintain organized records. Ability to work collaboratively with sales teams and other departments.
- Availability to work weekends and holidays as required by business needs.
Preferred Qualifications:
- Bachelor's degree in Business, Finance, Real Estate, or a related field.
- 1+ years of experience in timeshare, real estate, hospitality, or a related document-intensive industry.
- Prior experience with timeshare-specific software systems, particularly TSW and eOriginal.
- Hands-on experience with DocuSign and document management systems like Laserfiche.
- Practical knowledge of timeshare contracts, real estate documents, and notary procedures. Familiarity with processing payments (cash, checks) and handling sensitive financial information.
Compensation & Benefits:
- Health, vision, and dental insurance plans
- Company-paid life insurance coverage
- Voluntary Life and Accidental Death/Dismemberment Insurance
- HSA and FSA-Dependent Care Accounts
- Retirement plan
- Generous paid time off (PTO) and sick leave to support work-life balance
- Volunteer Time Off - Paid opportunities to give back to Summit County
- Bereavement leave
- Biannual bonuses
- Tuition Reimbursement Program
- Employee Wellness programs to support physical and mental health
- Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners' program
About Our Company: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home. Applications will be accepted until September 18, 2025. We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.