Complex Director of Rooms
: Job Details :

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Universal Endless Summer Resort - Dockside Inn and Suites

Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our

diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether

your next career chapter involves making memories for guests or supporting our properties in our

Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to

grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:

A highly organized and service-driven leader to oversee the Rooms Division across our limited-service resort complex. You'll ensure smooth, efficient operations while maintaining the highest standards of guest service and team collaboration.

Who You Are:

• Results-focused leader with operational expertise in hospitality
• Skilled communicator and team motivator
• Organized multitasker who thrives in a fast-paced setting
• Analytical and process-minded, always seeking efficiency
• Passionate about guest service and team development

What You'll Do:

• Lead and manage Front Office, Housekeeping, and Guest Services, VIP and Tour Travel teams across the Complex
• Ensure service excellence through daily operational oversight and cross-department collaboration
• Handle staffing, scheduling, and labor cost control to align with occupancy demands
• Monitor and respond to guest feedback, ensuring timely resolution and high satisfaction
• Oversee inventory, supplies, and departmental needs within budget
• Support sales and group service coordination as needed
• Enforce Loews brand standards while adapting to the needs of a limited-service model
• Conduct regular performance reviews and support team training and development
• Assist in implementing revenue strategies in partnership with Revenue Management
• Maintain compliance with safety and operational policies
• Report regularly to the Managing Director on guest experience metrics and operational updates

Your Experience Includes:

• 6+ years of hotel operations management experience, including oversight of Rooms Division
• Prior experience in a limited-service or select-service hotel/resort environment preferred
• Bachelor's Degree in Hospitality Management or equivalent experience
• Strong leadership and communication skills
• Experience managing multiple departments or properties
• Working knowledge of property management systems and MS Office
• Flexible availability, including weekends and holidays

Who You'll Supervise:

• Front Office Managers
• Housekeeping Managers
• Guest Services team
• VIP services
• Any additional operational team leaders as applicable