Office Agent
: Job Details :

The Office Agent will provide exceptional customer service to guests. The incumbent will be responsible for handling rental transactions, ensuring the safety of guests, providing instructional materials and providing information about the marina and local area.

Essential Functions & Duties

• Greet guests and assist with rental transactions, including processing payments and completing rental agreements;
• Assist with administrative tasks assigned daily;
• Provide safety instructions and guidelines to guests before they depart on their trips;
• Conduct safety checks on vessels with dock staff before and after each use;
• Answer questions and provide information about the marina, local area, and attractions to guests;
• Maintain accurate rental records and ensure all rental equipment is returned in a timely manner;
• Effectively respond to customer inquiries, concerns, and complaints in a professional and courteous manner;
• Assist with general marina operations, including cleaning of equipment and general housekeeping of facility;
• Promote and sell additional marina services;
• Possess the ability to react productively to other duties as reasonably assigned.

Qualifications

Excellent customer service and positive demeanor required. Basic computer skills, ability to be trained in reservation and payment software. Strong communication skills and the ability to work in a team environment. Ability to work weekends and holidays on a flexible schedule.

Education

High School Diploma, GED, or equivalent preferred, but not required.

Experience

Previous experience in administrative roles or related field preferred, but not required.

• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation.
• Knowledge or ability to be trained in hazard communication.
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.
• Knowledge or ability to be trained in clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, etc.

Working Conditions

The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.

Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

Physical Demands

The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

English Proficiency

It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.

Intent and Function of Job Description

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.