Head of Technical Operations
: Job Details :

Molten Cloud is revolutionizing how the media industry manages its most critical operations. Our cloud platform empowers studios, broadcasters, distributors, streamers, and other media businesses to modernize outdated systems for rights, royalties, and content operations. With a modular approach and a global multi-cloud infrastructure, Molten Cloud enables customers to scale faster, operate more efficiently, and unlock new revenue streams, while paying only for the tools they need.

We partner with some of the world's leading media companies, including Mubi, Radial Entertainment, Angel Studios, Black Bear Pictures, Highland Films, Electric Entertainment, and many others across six continents. Founded at MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by top-tier venture funds and investors, including Jack Dorsey, Ashton Kutcher, and Michael Ovitz.

As the Head of Technical Operations, you are the face of the company, who represents Molten Cloud everyday with customers across the world. You are also a team leader, and your team looks to you to have clarity on execution, especially when there are multiple projects running concurrently. You will lead the Technical Operations team that is responsible for onboarding new customers, and providing technical support. Your role will be a blend of team leadership, technical problem-solving, and customer engagement.

Note that this role will work on ET (Boston / NYC) hours.

Molten Cloud is revolutionizing how the media industry manages its most critical operations. Our cloud platform empowers studios, broadcasters, distributors, streamers, and other media businesses to modernize outdated systems for rights, royalties, and content operations. With a modular approach and a global multi-cloud infrastructure, Molten Cloud enables customers to scale faster, operate more efficiently, and unlock new revenue streams, while paying only for the tools they need.

We partner with some of the world's leading media companies, including Mubi, Radial Entertainment, Angel Studios, Black Bear Pictures, Highland Films, Electric Entertainment, and many others across six continents. Founded at MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by top-tier venture funds and investors, including Jack Dorsey, Ashton Kutcher, and Michael Ovitz.

As the Head of Technical Operations, you are the face of the company, who represents Molten Cloud everyday with customers across the world. You are also a team leader, and your team looks to you to have clarity on execution, especially when there are multiple projects running concurrently. You will lead the Technical Operations team that is responsible for onboarding new customers, and providing technical support. Your role will be a blend of team leadership, technical problem-solving, and customer engagement.

Note that this role will work on ET (Boston / NYC) hours.

Key Responsibilities

• Onboarding: own each project of onboarding customers to Molten Cloud, from start to finish. Work with your team on every step, from data collection, cleaning, transformation, to platform configurations and data loading. Meet customers as frequently as needed, to gather requirements and present solutions.
• Support: after onboarding continue your connection with customers to support them through any technical issues they may be facing. Technical support includes any content delivery requests from customers and product troubleshooting. Interact with customers via email, phone, video call or in person, to provide best in class support and collaborate with our product team on technical matters.
• Project and people management: manage multiple onboarding projects and support requests efficiently. Align with customers and other teams internally on priorities, orchestrate deliverables that meet our quality standards, and share customer feedback with the product team. Additionally, as a team leader, it is essential to ensure the continued skillset and professional development of your team members.

As an ideal fit for this role, you have prior experience leading a technical team that grew across early stage funding rounds or something similar. You are a technical leader who thrives in a fast-paced, high-impact environment. You love solving complex problems and are passionate about leading a team that ensures customers have a seamless experience. Here are the key competencies that accurately describe you:

• Experienced Leader – You have led technical teams before and know how to manage, mentor, and drive results.
• Technical – You have experience working with complex data (structured and unstructured), scripting, ETL pipelines, and cloud-based operations on platforms like AWS, Google Cloud.
• Customer-Focused – You enjoy working with customers, solving their challenges, and ensuring they maximize the value of our platform.
• Problem Solver – You don't need to know everything upfront, but there's nothing you can't figure out on your own or with minimal guidance.
• Organized – You know how to prioritize workloads, manage multiple projects, and deliver high-quality results.
• Attention to Detail — You take nuanced details seriously, and double check your work to make sure details are fully addressed.
• Committed & All In – This role aligns with your career aspirations, and you're fully invested in learning, growing, and contributing at 100% capacity.
• Proactive & Self-Starter – You don't wait to be told what to do next; you take initiative, anticipate challenges, and improve processes where you see opportunities.
• Dependable & Deadline-Driven – You get the job done on time, even if it occasionally requires putting in extra focused effort.
• Coachable & Growth-Oriented – You seek feedback, embrace learning opportunities, and actively work on improving your skills.
• Culture Builder – You understand the importance of company culture and actively contribute to maintaining and strengthening it.
• Trustworthy & Accountable – You act with integrity, follow through on commitments, and build trust through honesty and reliability.
• Able to work in the US Eastern Time Zone — Essential, since we have clients in Europe who can only meet in the morning work hours of ET.

Qualifications

• 5+ years of B2B SaaS technical operations experience, having held a leadership role
• Experience onboarding customers to new and complex software solutions
• Experience managing content and data operations in the cloud
• Strong analytical skills, with experience in using Python, AWS and JIRA/similar
• Previous experience in the media industry is preferred but not mandatory
• Technical Bachelor's or Master's degree (or equivalent experience)

Our culture: is about being rigorous at work and celebrating our big and small wins as a team. At Molten Cloud, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world.

Seniority level

• Director

Employment type

• Full-time
• Industries
• Software Development

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