Operations Support Associate
: Job Details :


Operations Support Associate

American International Transportation

Job Location : Grand Rapids,MI, USA

Posted on : 2025-09-13T21:13:32Z

Job Description :

Who is American International Transportation

We are leaders in the transportation business who are shaping the future of logistics. We leverage our deep relationships with hundreds of carriers around the nation to provide our customers with the highest quality transportation service at the best possible prices. We are a team of passionate hustlers that pride ourselves in creating value by offering reliable transportation services, innovative solutions, flexible thinking, and unparalleled customer service. We partner with carriers around the nation to help our customers reduce cost by developing efficiencies in their supply chain. We HUSTLE behind the scenes to ensure smooth and consistent order fulfillment, delivered to 48 states through our just-in-time distribution network. Our experienced team are highly engaged and knowledgeable in the transportation industry with over 25 years of experience!

Job Summary:

Reporting to the Operations Manager, this role ensures operational excellence by supporting both internal and external customers and carriers. Responsibilities include oversight and assistance with tracking and tracing shipments, making appointments, entering shipment data, and communicating to help resolve issues and ensure on-time departures and arrivals.

The ideal candidate for this role is driven, dependable, and a true team player. Candidates with industry experience who demonstrate both a strong work ethic and the ability to act with urgency will excel here.

Job Responsibilities:

1.Provide operational excellence to customers, carriers and suppliers.

  • Prepare itemized invoices and record amounts due for items purchased or services rendered.

  • Processing Carrier Onboarding paperwork, including tasks such as: Data entry, collecting paperwork, navigating software system.

  • Setting appointments with carriers through phone and email.

  • Provide timely and accurate shipment information to carriers.

  • Audit load information for accuracy and completion.

  • Complete customer, carrier and supplier requests with a sense of urgency.

  • Track and trace shipments in a timely manner to best serve our customers.

  • Enter shipment data ensuring a commitment to quality and accuracy.

  • Inform carriers by email or telephone of order information, such as unit prices, shipping dates, and planning for any anticipated delays.

  • Obtain carrier information & enter into our Transport Management System (TMS).

  • Answer telephones - providing superior customer service and transferring calls.

  • Conducting Check Calls to verify status of a truckloads and delivery confirmations.

  • Other duties as required by the business.

    • Preferred Job Qualifications:

    • High School degree or GED equivalent; Associates Degree preferred.
    • Experience working in logistics/transportation is a plus.
    • Experience with Microsoft Office Tools and Transport Management Systems (TMS); Aljex experience preferred.
    • Excellent customer service attitude
    • High level of detail orientation & organization skills.
    • Strong team skills & ability to work independently.
    • 1-3 years of data entry experience

    Benefits/Perks:

    • Health/Vision/Dental Insurance (PPO & HSA Options)
    • PTO (available at 60days!)
    • Paid holidays +Birthday off!
    • Supportive & Team oriented Environment!
    • Opportunities for Advancement in a Growing Company!

    *Onsite required: Mon-Fri: 8am -5pm

    *No weekends - *Entry Level

    Apply Now!
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