About Us: Gurney's Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique, effortlessly elegant experience for our guests.
Job Summary:
The Night Auditor is responsible for providing exceptional guest service during overnight shifts while ensuring the accuracy of daily transactions. This role requires a combination of front desk duties, financial reconciliation, and security oversight. The ideal candidate will have strong attention to detail, excellent communication skills, and the ability to work independently.
Key Responsibilities:
- Greet and assist guests with check-in, check-out, and general inquiries.
- Process guest payments, verify charges, and reconcile accounts for the day's transactions.
- Generate and distribute daily reports for management review.
- Monitor and address any guest concerns, ensuring a smooth overnight experience.
- Conduct property walks to ensure security and report any issues.
- Handle emergency situations professionally and according to protocol.
- Assist with reservations, special requests, and room assignments.
- Maintain accurate records of room availability, rates, and occupancy.
- Respond to phone calls and emails in a professional and timely manner.
Qualifications:
- Prior experience in front desk operations or night audit preferred.
- Strong numerical and analytical skills to handle financial reconciliation.
- Proficiency in hotel property management systems (OPERA experience is a plus).
- Excellent communication and customer service skills.
- Ability to work independently with minimal supervision.
- High school diploma or equivalent required; hospitality degree preferred.
Physical Requirements:
- Ability to stand, walk, and remain on feet for extended periods (up to 8 hours).
- Frequent reaching, bending, and stooping.
- Ability to lift and carry up to 25 lbs.
- Ability to push or pull luggage carts as needed.
- Manual dexterity required for computer and phone operations.
- Visual and auditory ability to respond to guest needs and emergencies.
Work Schedule & Environment:
- This is an overnight position requiring shifts from approximately 11:00 PM – 7:00 AM.
- Work is performed indoors in a hotel front desk environment, with occasional outdoor security checks.
- Must be able to work weekends, holidays, and overnight shifts as required.
Pay Range and Compensation Package:
- $24.00-$24.00 per hour
- Comprehensive health, dental, and vision insurance for full-time, year-round employees.
- Paid time off.
- Employee discounts on accommodations, dining, and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement:
Gurney's Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race, color, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.
We are committed to fair and equitable pay practices, and the salary we present for this position is provided in good faith, reflecting the expected duties, responsibilities, and required qualifications.