Information Technology Operations Analyst
: Job Details :

eServices Management Analyst 3

Location:Phoenix, AZ 85007 (Onsite)

Duration : 12 Months

Job Description:

The eServices Management Analyst 3 conducts analyses of Taxpayer Services eServices

programs, services, policies, procedures and processes to identify and eliminate nonvalue-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Serves as a liaison between Client's Information Technology Section and both software vendors and internal business users. Engages with internal and external customers to provide support, and with vendors to assist with routine to moderately-complex inquiries. Compiles regular reports. May perform difficult, complex, and/or specialized management studies, and plan or coordinate projects.

Required Skills

• Extensible Markup Language (XML) - Altova XMLSpy

• Analysis of business programs, services, policies and systems

• SQL - MS SQL Server Management Studio (Database Mgmt Systems)

• Azure DevOps

• Quality Assurance testing

• Ability to understand and solve problems by applying intermediate analytical skills to include

collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

Knowledge/Understanding

• Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;

• Knowledge of contemporary business methods, procedures, and practices;

• Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies

• Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities

Skills

• Effective verbal, written, and listening communication skills? Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations

• Effective interpersonal skills and demeanor

• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.

Requirements:

(From a business perspective, with limited exposure to IT development/support activity; Business Analysts rather than Data/IT Analysts)

(XML, QA Testing, SQL, and Azure DevOps preferred but not required)

Required Skills

Minimum of three (3) years management analysis experience

One of more year or more of experience in tax-related service and administration

Experience with Customer Service/Technical Support - internal, external, and third-party customers

Preferred Skills

Bachelor's degree in business, computer information systems, or related field

Extensive Markup Language (XML) experience

QA Testing Experience

SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience

Azure DevOps Experience