Director of Global Operations & Fulfillment
San Mateo, CA United States
Overview
Verkada is seeking a strategic, execution-oriented Director of Global Operations & Fulfillment to lead our global operations footprint. This role owns all aspects of logistics and fulfillment, from freight and 3PL partnerships to order fulfillment and trade compliance. This is a full-time, in-person role located in San Mateo, CA, reporting to the VP of Sourcing & Supply Chain.
What You'll Do
- Lead outbound freight operations, optimizing for cost, speed, and service across all domestic and cross-border shipping.
- Lead the Fulfillment team responsible for order processing, shipping, returns, RMAs, and spare parts logistics.
- Oversee and manage our network of 3PL partners in the U.S. and abroad, ensuring reliable service and efficient execution.
- Own fulfillment-related customer support processes (email and phone) to ensure a responsive, high-quality experience.
- Manage inbound freight from global manufacturers to our global warehouses.
- Oversee all trade compliance functions, including import/export processes, ECCN/HTS classification, and duty drawback programs.
- Identify and implement tools and scalable processes to increase team productivity, operational visibility, and reduce manual overhead.
What You Bring
- 8+ years of experience in logistics, fulfillment, or global supply chain operations with demonstrated leadership experience.
- A proven track record of successfully building and developing individuals and teams.
- Demonstrated success managing global freight and 3PL networks, including during periods of international expansion.
- A customer-first mindset with a deep focus on reliability, responsiveness, and quality of service.
- Strong understanding of export compliance, HTS/ECCN classification, dangerous goods handling, and duty drawback programs.
- Excellent skills as a cross-functional collaborator and an effective communicator.
- Experience in fast-paced, hardware, or high-growth environments (Strongly Preferred).
- Must be willing and able to work onsite five days per week.
Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
- Nationwide medical, vision and dental coverage
- Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
- Expanded mental health support
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Fertility Stipend
- Wellness/fitness benefits
- Healthy lunches provided daily
Additional Information
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Annual Pay Range
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
$210,000 - $270,000 USD
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
How to Apply
Interested in building your career at Verkada? Consider joining our team by submitting your application.
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary and will not be considered in the hiring process. Any information provided will be kept confidential.
Verkada is an equal employment opportunity employer and does not discriminate on the basis of protected status. This includes categories such as race, color, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, veteran status, or any other status protected by applicable law.
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