Job Location : East Hartford,CT, USA
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Quality Assurance Specialist III
Summary:
As a Quality Assurance Specialist - conduct quality reviews of the various functional areas, and identify trends or issues that are occurring, always with a focus on continual improvement. Qualified candidates will bring forward innovative strategies for continuous quality improvements.
What you will be doing:
Demonstrate an ability to learn and understand the processes for all of the functional areas to perform quality reviews across all functional areas.
Meet performance standards for Quality, maintaining a quality score of 96% or higher and an “Approved” challenge percentage under 5 in a monthly basis based on challenges received.
Conduct objective concise quality assessments.
Meet the productivity standards for each of the functional areas.
Maintain a strong understanding of all functional areas and serve as a source of expert knowledge of the program and functional areas.
Update the quality monitoring data management system to compile and track assessment information.
Assist to implement and maintain quality processes, practices and measures for front line assurance activities and an increasing awareness for quality controls.
Perform administration tasks as needed by the business and to support key objectives of the Quality Team
Contribute toward improvement of current processes.
Track and ensure staff return quality assessments requiring corrections.
What you get:
Full Time Employment
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm EST.
Hourly Rate of $21.75 starting on day one
Weekend's OFF!
Paid Training
Training Scheduled: Monday-Friday from 8:30 am to 5:00 pm
Career Growth Opportunities
Great Work Environment
Full Benefit Options
Vacation, Sick Time, and Holiday Pay
Medical, Dental, Vision, Life Insurance, and additional benefits
401K
People who succeed in this role have:
The ability to convey complex information in clear and concise terms to ensure customer understanding.
Strong commitment and work ethic.
Exceptional attendance with ability to meet work schedule including the required training period.
Successful completion of Conduent 3-to-6-week new hire paid training program.
Effective and accurate written and verbal communication skills.
Effective problem-solving skills.
Can navigate multiple applications/screens and research solutions with ease. This would include navigating multiple computer systems and platforms.
Love helping people and guiding them to the best solution for their issue.
Are excited by innovative technology.
Provide calm conflict resolution and problem-solving for frustrated customers.
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from consumers.
Requirements
Must be at least 18 years of age or older.
College degree preferred.
Experience in government services to consumers, particularly health and human services, or an equivalent combination of education and experience preferred.
Ability to use MS Word, MS Excel, and MS Outlook required.
Ability to work independently and demonstrate a high level of confidentiality regarding Quality assessments.
Must be able to successfully pass a criminal background check and drug test
Must be able to pass 30 wpm typing test.
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $21.75
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to ...@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy ( .