Edge Computing Specialist
: Job Details :

Edge Computing Specialist

As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that each and every one of us makes a difference in allowing these generational traditions to continue, taking pride in knowing that we nourish our friends, neighbors, nation, and even the world with healthy and delicious dairy products. Our products include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms, Bison, Milk for Life, and Intense Milk brands.

The Edge Computing Specialist is responsible for managing and executing the full lifecycle of all edge computing devices (e.g., desktops, laptops, tablets, handheld devices, and printers). This role involves collaborating with IT teams, hardware/software partners, and end users to ensure devices meet company technical and quality standards.

Key Responsibilities:

Device Configuration & Lifecycle Management

• Works with IT team members and partners to define image configurations for edge devices.
• Manages overall lifecycles for in-scope devices, from deployment to decommission.
• Ensures compliance with company technical and quality standards/procedures.

Partner & Vendor Relations

• Manages working relationships with edge computing hardware and software partners.

Documentation & Record-Keeping

• Keeps accurate records and documentation for all edge computing devices.

Troubleshooting & Technical Support

• Performs troubleshooting to isolate and diagnose common computer software and hardware problems.
• Resolves technical problems on new and existing systems, including installations and upgrades.
• Escalates problems and/or issues as appropriate.

Other Responsibilities

• Perform other responsibilities as needed to meet evolving business needs

Qualifications:

Education:

• Associate's degree in computer or engineering-related studies.

Experience:

• Strong technical background in managing and supporting edge computing devices.
• Hands-on experience working with PCs, printers, and tablets.

Skills:

• Working knowledge of best practices in managing, controlling, and monitoring computer equipment.
• Ability to set up and configure PCs and related hardware.
• Familiarity with troubleshooting methods for both hardware and software issues.

Competencies:

• Strong customer service skills, with the ability to interact effectively with end users.
• Excellent organizational, prioritization, and multitasking abilities.
• Effective verbal and written communication skills.
• Valid driver's license, with the ability to travel as needed.

Working Conditions (Physical demands):

• Availability for on-call support 24/7, including weekends.
• Ability to lift and install electronic equipment weighing up to 50 lbs.
• Capability to work in manufacturing plant conditions.

$22.00-$28.00

*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position's qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.