Join to apply for the Multi-Site Leasing Consultant role at Thrive Communities.
Salary: $22 - $25 per hour Schedule: Full-time; Thursday - Monday; 9am - 6pm.
Community Information: Learn more about Walnut Trail and Markwood here: www.thrivecommunities.com
Benefits
- 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Days of Service)
- Paid Birthday Off
- Generous Employer Matched 401k plan
- Multi-site role floating between two offices
- $150 Leasing Commission
- $75 Renewal Commission (split between entire on-site team per renewal)
- Medical benefits effective 1st of the month following your start date
- 100% employee medical & dental insurance paid for non-tobacco associates, 80% covered for tobacco using associates
- Optional HMO dental plan including adult and child orthodontics
- Vision Option
- $20,000 life insurance policy
- Long-term disability coverage
- 24 hour Employee Assistance Program/Hotline
- Discounted Pet Insurance rates + additional voluntary benefit options
- $300 annual professional development/tuition reimbursement
- Training opportunities and career progression/growth plans
Leasing Consultant Purpose
The Leasing Consultant is the property's sales representative whose primary duties are to greet prospects, present the features and benefits of their assigned community, and properly secure lease agreements from qualified persons, in a manner consistent with Thrives values, policies, and procedures as well as multi-family housing regulations.
Leasing Consultant Job Responsibilities
- Marketing/Leasing
- Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
- Inspects models and market-ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
- Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
- Answers incoming phone calls and handles each call accordingly. Transfers calls to assistant manager or Community Manager when appropriate.
- Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.
- Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
- Maintains a lease closing ratio at a level appropriate for the property and submarket.
- Responds to inquiries in the CRM system in accordance with Thrive expectations.
- Posts regularly on online advertising sites as instructed.
- Sets out A-Boards and balloons at property entrances daily.
Administrative
- Completes all lease applications, assists with application verification and notifies prospective residents of results.
- Types miscellaneous resident communications as needed.
- Completes all lease paperwork including related addenda and accepts rents and deposits.
- Completes Guest Card information form on all prospects, sends thank-you notes and performs follow-up.
- Inspects property when on grounds, picks up litter and reports needs to maintenance staff. Inspects move-outs and vacancies.
- Inventories office supplies on periodic basis. Reports needs to Community Manager.
- Organizes and files appropriate reports, leases and paperwork.
- Attends property and Thrive trainings and meetings as requested.
- Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.
Desired Skills & Experience
- Leasing experience in multi-family housing preferred
- National Apartment Leasing Professional (NALP) preferred
- Customer service experience strongly desired
- Yardi/CRM and onsite experience preferred
Desired Competencies
- Excellent customer service, sales and closing skills
- Ability to work in a fast-paced, customer service-oriented environment
- Understanding of industry terms and their meaning
- Ability to de-escalate conflict and remain calm and courteous
- Respects and understands diverse cultural and socio-economic backgrounds
- Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity
- Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership
- Performs duties under pressure and meets deadlines
- Works well both as part of a team and independently
- Takes instructions and feedback from supervisors and is able to follow direction, learn and grow
- Desire to learn and take initiative on projects and tasks
- Pro-active problem solver with the ability to follow company policies and fair housing laws
- Driven team player with positive energy
- Interacts professionally with coworkers, supervisors, guests and the public
- Strong time management, organizational and prioritization skills
- Strong attention to sales and marketing
- Proficient in Microsoft Word, Outlook and Excel
- Ability to read, write, speak and comprehend English with correct grammar
If you do not fully meet the qualifications listed above but feel you have the skills to be successful in this position, we welcome your application. Thrive would love to help you find the right role in our organization.
Physical Requirements
- Ability to stand and walk or sit as needed; approximately 70% on feet and 30% at desk
- Constant need to type, write, and grasp (working at a computer and answering phones)
- Occasional bending/stooping/squatting, climbing stairs, pushing or pulling, reaching above shoulder
- Ability to lift/move/push/pull up to 25 lbs on occasion; frequently up to 20 lbs
- For more information regarding work environment and requirements, contact ...@thrivecommunities.com
Equal Employment Opportunity
Diversity is celebrated at Thrive. We provide equal opportunity for employment and advancement based on merit, and do not discriminate based on race, color, religion, national origin, age, sex, veteran status, pregnancy, disability, gender, gender identity, sexual orientation, or other legally protected status. Reasonable accommodations are available for interviews and positions as needed.
Background Check & Drug Screen Policy
Thrive Communities conducts background checks and drug screens for onsite property associates after a conditional offer of employment, in compliance with applicable laws. Candidates authorize screenings; results reviewed by HR. For questions about what is reviewed, contact ...@thrivecommunities.com.
The 4-panel Drug Screen Tests For The Following:
- Amphetamines including Methamphetamine
- Cocaine Metabolites
- Opiates including Codeine and Morphine
- Phencyclidine (PCP)
Thrive Communities reserves the right to modify this policy at any time without notice.
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