Remote Staffing Coordinator
Join our award-winning team at Family Resource Home Care. Are you passionate about improving lives and supporting frontline caregivers? As a remote staffing coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income. Shift available: Tues-Sat or Mon-Thurs, 9:00 AM 5:30 PM CST. This is more than just scheduling, it's about making smart, compassionate decisions in real-time to support our teams and clients alike.
What you'll do:
- Review caregiver preferences: Use point-of-care software to view and assess preferred caregiver hours.
- Strategically match shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.
- Optimize scheduling: Analyze data to maximize coverage and ensure client satisfaction.
- Coordinate with teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.
- Communicate in real-time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.
- Maintain documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.
- Provide feedback: Relay performance, attendance, and client feedback to branch leadership.
- Support inbound calls: Assist customer service when needed to ensure high-quality support.
Are you a good fit? We're looking for someone with:
- At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care.
- A high school diploma (associate's degree preferred).
- Strong analytical and problem-solving skills.
- Exceptional communication and customer service abilities.
- Attention to detail and the ability to manage multiple priorities.
- Technical proficiency with scheduling software and reporting systems.
- Fluent spoken and written English.
- Preferred experience: Experience in a call center or remote customer support role. Background in home care, healthcare staffing, or caregiving. Strong computer literacy.
What we offer:
- WFH opportunity.
- Medical, dental, and vision insurance options.
- 401(k) with 4% employer match.
- Company-paid life and AD&D insurance.
- Paid time off: 3 weeks PTO accrued in your first year.
- 11 paid holidays.
- Paid training and all equipment provided.
Additional requirements:
- Quiet, distraction-free home workspace.
- Willingness to work rotating shifts, including evenings and weekends.
- Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania.
If you're ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!