POSITION MISSION: Provide high quality customer service through accurate, timely, and professional responses relative to researching and answering billing, payment and policy questions, providing coverage advice and premium change pricing, and processing policy changes. Assess new and existing customer needs, service insurance policies, collect confidential client information, prepare reports and maintain records to expand the agency's book of business.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Present and sell insurance policies, writing proposals, and using sales techniques to gain new clients and support existing customers
- Promote products and company positively, answering customer questions and addressing concerns
- Communicate information, clearly and effectively, about policies and answer questions relating to coverage and premiums to customers managing expectations both via phone and email with a proactive approach
- Respond to in-person, phone and written customer requests for information, providing accurate, timely and responsive assistance to handle/solve inquiries and complaints, and monitor customer accounts.
- Negotiate and process insurance policies, calculate premiums, and establish payment methods
- Inspect property to assess its condition and determine its insurance risk following underwriting guidelines
- Expand business reach through networking opportunities
- Contact leads and schedule appointments to present policies, quotes, and coverages.
- Comply with state insurance standards and regulations
- Work with sales manager on prospecting strategies, identifying target markets, and sales techniques to solicit business as agreed upon based on individual and agency monthly sales quotas and goals.
- Communicate with customers and company personnel to secure information necessary to resolve inquiries and explain policy change, billing, cancellation and reinstatement procedures.
- Maintain thorough understanding of insurance products, billing, and underwriting knowledge to research and resolve questions and concerns raised by customers
- Perform annual coverage reviews evaluate accounts, make recommendations, and cross sell additional lines of business
- Research and resolve insurance questions and concerns raised by customers
- Process daily downloads, incoming payments, endorsements, renewals, send Auto ID cards, mortgagee requests, and various other customer requests
- Handle advance/high-level billing questions (where to pay, who to pay, what to pay)
- Document all conversations and interactions with customers, carriers and agents in AMS360 agency management system to support account sales, service and renewal cycle for follow up communication
OTHER DUTIES
- Creating and maintain prospective client lists from various sources
- Other duties as assigned.
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