Workforce Development Operations Support Specialist
Join to apply for the Workforce Development Operations Support Specialist role at Piedmont Virginia Community College.
Position Overview
Piedmont Virginia Community College (PVCC) seeks a full-time, non-exempt Operations Specialist who provides administrative, logistical, and systems support for workforce development programs. The position ensures efficient day-to-day operations, accurate data management, and compliance with institutional, state, and grant funding requirements. This role serves as a central point for course setup, student registration processing, scheduling, and reporting for open-enrollment and contract training programs.
Responsibilities
- Assist the Operations and Registrations Manager in enrolling students into workforce programs by guiding potential students through enrollment and funding processes.
- Register students for classes; process transfers and refunds.
- Prepare class materials including rosters, certificates, instructor course packets; communicate with students as needed.
- Respond to student concerns and complaints; help prepare materials for events.
- Assist instructors with room preparation and basic audio-visual setup for classes.
- Submit completion verification reports to government and professional agencies.
- Enter course grades to capture completion; track and enter credentials.
- Document enrollments, progress, and payments for FastForward, G3, and FANTIC.
- Perform daily financial transactions related to student registrations, transfers, and cancellations as directed.
- Assist with course/class setup and modification in the Workforce Enterprise System; secure and assign rooms for classes.
- Perform other programming support tasks as directed by the Operations and Registrations Manager.
Qualifications
- Knowledge of the role of workforce development within the college community and the services provided.
- Knowledge of enrollment processes and workflows.
- Excellent oral and written communication, collaborative problem-solving, and organizational skills.
- Commitment to continuous improvement.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Strong interpersonal skills to engage and support students.
- Troubleshooter ability to identify challenges, determine options, and make timely decisions.
- Experience leading simultaneous tasks/projects to completion.
- Commitment to community college philosophy and student success.
- Knowledge of workforce classes, fast-track career training, and related programs.
- Proficiency with PeopleSoft or Lumens Workforce Enterprise System (WES) student information systems.
Additional Considerations
- Additional education in a related field.
- Experience in customer service and administrative support.
- Fluency with current software including Word, Excel, and CRM systems.
- Effective oral and written communication; ability to interact clearly with staff and the public by phone, email, and in person.
Work Details
- Location: Albemarle - 003 (PVCC)
- Employment type: Full-time classified, non-exempt
- Work schedule: Flexibility to work 40 hours per week, 8:00 a.m. 5:00 p.m., MondayFriday; in-person service at campus and community locations.
Special Information
Position requires compliance with emergency declarations and Virginia state policies. This position may require additional duties as assigned. PVCC is an equal opportunity employer; additional information available in the EEO, ADA, and E-Verify statements below.
Important Notices
- Background checks and other verifications may be required for employment.
- Applicants may be required to provide an AHP Letter to be considered under the Commonwealth of Virginia Alternative Hiring Process (AHP).
- For AHP eligibility information and requests, refer to the Commonwealths site or contact the listed agencies.
EEO/ADA/Vesting Information
The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants and prohibits discrimination or harassment of any type. PVCC complies with the Americans with Disabilities Act and provides reasonable accommodations upon request. PVCC uses E-Verify for employment eligibility verification.
How to Apply
Posting will remain open until a candidate is identified. For more information, visit pvcc.edu.
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