The HT Group is currently assisting an international electronics manufacturer & distributor based in Austin, Texas in the search for a motivated Sales Support Specialist to join their team for an immediate, growth-created need. This will be an onsite position on the Northside of Austin, Texas.Direct Hire Benefits: This is a full-time position with benefits which include Medical, matching 401K and paid PTO. Dental and Vision are also available as options. Opportunities for professional development and growth in a collaborative and innovative work environment.Job SummaryThe Technical Sales Support Specialist provides technical expertise and administrative support to the sales team, assisting in the promotion and sale of rugged keyboards, displays, and related peripheral solutions. This role involves troubleshooting customer inquiries, delivering product demonstrations, and ensuring seamless communication between sales, engineering, and customers to meet client needs and drive sales success.Key Responsibilities
- Customer SupportRespond to customer inquiries regarding product specifications, functionality, and troubleshooting, ensuring timely and accurate resolutions.
- SupportSupport senior sales team, CEO, General Counsel, Operations Manager in all aspects of technical sales.
- Price ListsWork with CEO to develop accurate price lists for all customers.
- Technical AssistanceProvide technical guidance to the sales team and clients, explaining complex technical details of rugged keyboards, displays, and peripherals in an accessible manner.
- Product DemonstrationsDeliver presentations and demonstrations to showcase product features and benefits tailored to customer requirements.
- Order ProcessingAssist, when requested, in processing customer orders, preparing quotes, and managing sales-related documentation to ensure accuracy and efficiency.
- CollaborationWork closely with sales, engineering, and production teams to relay customer feedback, address technical inquiries, and support product customization needs.
- CRM ManagementMaintain and revise accurate customer records and sales data in the company's CRM system, ensuring up-to-date information for tracking leads and opportunities.
- Market ResearchStay informed about industry trends, competitor products, and emerging technologies to provide insights for sales strategies.
- Administrative SupportSupport the sales team with tasks such as scheduling meetings, preparing proposals, and coordinating trade show or event participation.
- Post-Sales SupportAssist with post-sales activities, including installation support, troubleshooting, and ensuring customer satisfaction.
Qualifications
- EducationBachelor's degree or significant experience in a technical field
- Experience1-3 years of experience in technical sales, customer service, or a related role. Experience in the technology or manufacturing industry is required
- Technical KnowledgeFamiliarity with computer hardware, peripherals, or rugged technology solutions is a plus. Ability to understand and communicate technical specifications effectively.
- Communication SkillsExcellent verbal and written communication skills to interact with customers and internal teams.
- Organizational SkillsStrong attention to detail, with the ability to multitask and manage priorities in a fast-paced environment.
- Software ProficiencyExperience with CRM software (e.g., Salesforce), Microsoft Office Suite (Excel, Word, PowerPoint), and ERP systems is necessary.
- TeamworkProven ability to collaborate across departments and work effectively in a team-oriented environment.
- Problem-SolvingStrong analytical and troubleshooting skills to address customer and technical challenges.
- Ability to Learn Technical ProductsIt is imperative that a candidate has the willingness and ability to learn our range of technical products within a matter of weeks
Skills
- Knowledge of rugged computing solutions, keyboards, or industrial hardware.
- Experience with Salesforce or similar CRM tools.
- Ability to travel occasionally for customer visits, trade shows, or training (10-20% travel may be required).
- Collaborative and innovative work environment
HPIND