Overview:
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, Connecticut, with a state-of-the-art rail served landfill located in Ohio. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employees, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
Essential Job Summary::
Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.
Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.
Route Planning and Safety Awareness
- Check in Drivers and helpers ensuring they are fit for duty, in uniform, and have proper PPE.
- Understand and provide leadership to achieve and communicate about safety goals and objectives.
- Analyze drivers' routes to assess any unsafe conditions and work with the sales and dispatch team to remove unsafe conditions identified.
- Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
- Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain an effective safety program.
- Conduct route observations and coach drivers on safe driving and monitor progress.
- Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
- Monitor telematic system for unsafe events (distracted driving, seatbelt use, speeding, etc) and coach employees on unsafe driving behaviors
- Perform route vehicle inspections – safety lane.
- Respond to vehicle accidents and conduct preliminary investigations.
- Survey a new stop for safe service.
- Monitor/supervise DVIR pre and post trip activities by driver
- Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.
- Maintain accurate route documentation, service records, and regulatory paperwork.
Customer Experience
- Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
- Understand missed pickup goals and meet or exceed expectations related to those goals.
- Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
- Interact with customers to solve and rectify any issues and improve the overall customer experience.
- Communicate any changes/needs to the appropriate contact for Municipal work.
- Onsite customer visits may be required periodically.
- Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Efficiency
- Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.