Customer Sales Account Manager
: Job Details :

Quill, a trusted Staples brand since 1998, offers you the chance to shape the future of strategic accounts through innovation, leadership, and a commitment to long-term customer success.As the Key Account Strategic Manager at Quill, you will lead a high-performing team dedicated to managing ourlargest and most strategically significant customer accounts. This is a highly visible role where you'll drive sales strategy execution, talent development, and operational rigor in a collaborative, fast-paced environment. Lead, coach, and inspire a team of inside sales professionals focused on managing Quill's largest, most complex key accountsExecute data-driven strategies, aligning account-level plans with broader portfolio objectives to maximize impact and revenue accountability (over $100 million annually)Analyze customer and portfolio P&Ls to uncover performance trends, margin gaps, and untapped revenue opportunitiesDevelop and implement innovative, tailored approaches for account-specific challenges and profitable growthGuide the team through high-stakes C-suite relationship management, multi-level negotiations, and long-term value positioningSet and monitor team sales targets, KPIs, and performance metrics to drive results across high-value accountsAttend customer appointments, business reviews, and industry events (up to 15% travel required nationally) to strengthen partnershipsLeverage tools like Salesforce, Power BI, and Monday.com to ensure visibility, drive accountability, and optimize sales processesCollaborate cross-functionally with Sales Strategy, Marketing, Merchandising, and Customer Success to maximize customer impactSupport recruiting, hiring, onboarding, and long-term development of sales talent.Proactively provide feedback and recommendations to leadership to evolve team strategy, tools, and performance modelsFacilitate evaluations, reviews, and performance plans while maintaining proper documentationProven leadership experience building and developing high-performing B2B sales teams, preferably in key account or enterprise environmentsDeep expertise in strategic sales and managing large, complex accounts with a focus on consultative, solution-based sellingDemonstrated success in executive-level negotiations and multi-site account planningStrong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office SuiteExceptional communication, coaching, and interpersonal skillsNatural cross-functional collaborator who aligns with Marketing, Customer Success, Strategy, and OperationsTrack record of fostering a high-engagement, inclusive culture and driving measurable team performanceAbility to thrive in a fast-paced, performance-driven environment that requires cross-functional collaboration and adaptabilityWillingness and ability to travel up to 15% for customer meetings, reviews, and industry events across the USPassion for developing talent, driving enterprise growth, and championing customer successBachelor's degree in Business, Marketing, Communications, or a related field (or equivalent professional experience)~7+ years of B2B sales experience with a focus on strategic or key account management~4+ years of experience leading and developing high-performing sales teams, preferably in inside sales or enterprise sales~ Demonstrated track record managing complex sales cycles, executive negotiations, and multi-site accounts~ Strong proficiency with CRM and sales tools such as Salesforce, Power BI, and Microsoft Office Suite~ Willingness to travel up to 15% nationallyExperience managing key accounts in a multi-vertical or multi-location B2B sales environmentBackground in inside sales leadership with demonstrated success in high-value, complex accountsExpertise in consultative and solution-based selling within industries such as property management, industrial, or mid-market commercial sectorsStrong background in sales forecasting, territory planning, and strategic account developmentProven success in coaching teams through C-suite engagements and high-stakes negotiationsProven collaboration with cross-functional teams (Marketing, Customer Service, Sales Strategy) on integrated go-to-market plansTrack record of building inclusive, high-engagement team cultures that retain top talent and deliver consistent resultsFlexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!Base salary $90,000 to $115,000 DOE, plus sales bonusAt Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations – through the power of the people behind our iconic brand. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.