Position Overview The Case Management Unit (CMU) serves homebound older adults in Upper Manhattan and Roosevelt Island by providing comprehensive case management services to promote independence, safety, and quality of life. Case Managers conduct assessments, develop individualized care plans, coordinate services, and advocate on behalf of clients to ensure they receive the supports needed to thrive in their homes and communities. This role requires excellent organizational skills, the ability to manage a full caseload, and strong collaboration with clients, families, caregivers, community organizations, and government agencies. Case Managers embody CBN's core values:
- Responsibility - Delivering reliable, accountable service to clients and colleagues.
- Boldness - Advocating creatively and persistently to secure needed resources.
- Heart - Bringing compassion and empathy to every client interaction.
- Respect - Honoring the dignity, autonomy, and experiences of older adults.
- Community - Building strong networks of support across CBN and with external partners.
Essential Duties & ResponsibilitiesCaseload Management & Direct Support
- Maintain an active caseload of approximately 65 clients in compliance with NYC Aging requirements.
- Conduct comprehensive assessments to determine client needs and develop individualized care plans.
- Provide regular follow-up through home visits, office visits, and phone contact.
- Offer supportive counseling and crisis intervention as needed.
- Monitor and reassess care plans regularly, making modifications as circumstances change.
Benefits & Advocacy
- Assist clients with applications and renewals for government entitlements, including SNAP, SCRIE/DRIE, Medicaid, and Medicare.
- Refer clients to supportive services such as homecare, meals on wheels, and mental health resources.
- Act as an advocate for clients in interactions with landlords, government agencies, and service providers.
- Participate in case conferences as an advocate for client needs.
Compliance & Documentation
- Complete approximately 1,500 case management hours per year.
- Maintain timely and accurate records in the case management database, including case notes, assessments, and referrals.
- Ensure compliance with NYC Aging standards regarding service provision, reporting deadlines, and audit preparation.
Program & Agency Collaboration
- Participate in weekly supervision with the Supervisor or CMU leadership.
- Engage in weekly team meetings, agency-wide staff meetings, trainings, and professional development.
- Collaborate effectively with colleagues, subcontractors, and community partners.
- Initiate and maintain contact with representatives of government and community agencies to secure resources for clients.
- Support outreach and agency events as needed.
Core Competencies
- Client-Centered Service & Advocacy
- Cultural Competency & Inclusivity
- Problem Solving & Resourcefulness
- Professionalism & Confidentiality
- Time Management & Prioritization
- Collaboration & Teamwork
Specialized Knowledge and Skills
- Strong knowledge of entitlement programs, housing resources, and older adult services.
- Proficiency with case management databases and Microsoft Office.
- Strong interpersonal, written, and verbal communication skills.
- Ability to manage deadlines, caseloads, and competing priorities effectively.
- Bilingual proficiency in Spanish or Mandarin is highly desirable.
Qualifications
- MSW or related Master's degree (e.g., social services, public administration, nursing, or public health) preferred or
- Bachelor's level degree with one or more years of casework experience in a community social service or social action program, or
- Associate degree with four years or more of casework experience in a community social service or social action program, or
- Registered nurse with one year of satisfactory full-time paid experience as a nurse
- Demonstrated experience in case management or social services, preferably with older adults.
- Strong organizational skills and attention to detail.
- Ability to travel independently to client homes across the Upper East Side, Roosevelt Island, and East Harlem.
Supervisory Responsibilities This position does not include staff supervisory responsibilities. Work Environment and Physical Demands Position Type, Work Schedule This is a non-exempt role with a weekly schedule between 9 a.m. and 5 p.m., or 35 hours weekly. This hybrid position combines remote work-where you'll remain accessible by phone and email during scheduled hours-with in-person responsibilities. You must be available to come on-site to one of our six locations or attend field visits as program demands require. For safety and security when working remotely, employees are asked to maintain a private and secure workspace: lock doors, secure devices, and avoid public Wi-Fi. Company equipment should be password-protected, encrypted, and used separately from personal devices. Employees will receive guidance and training to ensure a secure home work environment and protect organizational information Fieldwork and in-person work occur throughout Upper Manhattan and Roosevelt Island, traveling via public transit or personal vehicle. The position requires mobility-including frequent walking, navigating stairs, and lifting items up to 15 lbs. In compliance with ADA, reasonable accommodations are provided when needed. Compensation & Benefits The Case Management role offers an annualized salary range of approximately $60,000 to $63,000, based on a standard full-time schedule. This compensation structure aligns with the NYC Pay Transparency Act, with final placement based on experience, skills, and internal equity. We offer a generous benefits package that includes multiple health and dental plan options (including 100% employer-paid coverage), 15 vacation days, 4 personal days, 10 sick days, and paid holidays. Additionally, employees are enrolled in a 403(b) retirement plan featuring a 3% employer contribution and the opportunity for a matched contribution after one year. Our supportive culture encourages professional development through training, mentorship, and growth opportunities. How to Apply Please prepare a single PDF addressed to Alexandra Jurenko, Managing Director, CBN, containing:
- A resume that highlights your relevant experience, qualifications, and accomplishments
- A letter of interest/cover letter expressing your enthusiasm for working in aging services and why you are a strong match for this role.