Overview
The Vita Coco Company is seeking an IT Site Manager - NY with a focus on employee experience, modern work, efficiency, and MSP operations. As an IT Manager, you will play a pivotal role in shaping our organization's technology landscape. Your primary focus will be on enhancing employee experience, optimizing modern work practices, and driving efficiency across our Managed Service Provider (MSP) operations. You'll also coordinate with our UK IT operations function to help operate an effective help desk process for all our international locations.
The Vita Coco Company is headquartered in New York City with international offices in London and Singapore. The Company is Nasdaq-listed under ticker symbol COCO.
Responsibilities
- Employee Experience Enhancement: Collaborate with cross-functional teams to understand employee needs and pain points related to technology; develop strategies to improve user satisfaction, streamline processes, and enhance productivity; champion initiatives that foster a positive digital workplace experience.
- Modern Work Optimization: Stay abreast of industry trends and emerging technologies; implement modern work practices, including remote work solutions, collaboration tools, and digital workflows; drive adoption of efficient tools and platforms that empower the workforce.
- Efficiency and MSP Operations: Work closely with MSP partners to ensure seamless service delivery; optimize resource allocation, ticket management, and incident resolution; monitor KPIs related to efficiency and service quality.
- Help Desk: Oversee and execute 1st and 2nd level support; define escalation paths, response times, and SLAs; foster a customer-centric approach in resolving technical issues.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or related field.
- Minimum of 5 years of relevant IT experience, including managerial roles.
- Hybrid – Minimum 3-4 days onsite.
- Strong understanding of employee experience, modern work practices, and MSP operations.
- Familiarity with cyber security principles and best practices.
- Excellent communication skills and the ability to collaborate across departments.
Equal Opportunity
The Vita Coco Company is committed to equal employment opportunities and to complying with all federal, state, and local laws providing equal employment opportunities. We strive to maintain a work environment free of harassment, discrimination, or retaliation based on age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), disability, genetic information, marital status, AIDS/HIV status, military or veteran status, or any other status protected by law.
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