Library Clerk - Part-Time (On-Call)
: Job Details :

Library Clerk On-Call

This is a part-time Library Clerk On-Call opportunity, assigned to work up to 29 hours per week and a maximum of 1,200 hours per calendar year.

Make an impact:

The City of Salem is seeking energetic, customer-service-minded individuals who are interested in working on-call as a part of the Salem Public Library team. The successful candidates for these positions will have excellent interpersonal communication skills and the ability to work with diverse customers, age groups and staff. The City of Salem welcomes applications from individuals of all backgrounds and communities as we strive to deliver the highest quality of service to everyone we serve. We are committed to providing equal employment opportunities and fostering a workplace culture rooted in diversity, equity, and inclusion. By embracing our differences, encouraging diverse perspectives, and fostering a culture of listening and continuous learning, we strengthen our ability to serve the community effectively.

What you will do:

Library Clerks perform a variety of tasks and support to library staff. This role will sort, retrieve, process, and shelve library materials. The Library Clerks will also assist patrons on the customer service desks with registering for new library accounts, provide basic reader's advisory, basic account assistance, answer basic library questions, and provide directional assistance. This position requires evening and weekend availability. The successful candidates for this position enjoy working with the public in a diverse environment. They are organized, have attention to detail, and able to manage their basic responsibilities while adapting to changing priorities.

Additional information on job responsibilities:

• Assist library users at the customer service desk at the Main Library and the West Salem Branch Library. This includes checking out materials, answering questions about library services, answering basic reference questions, reader's advisory, and answering directional questions.
• Resolve basic library account issues and escalate complex issues in a timely manner.
• Register library users for new library cards and update account information.
• Check-in library materials and retrieve materials from the outdoor bookdrop.
• Shelve library materials both numerically by Dewey Decimal classification system and alphabetically by author.
• Assist library users with technology questions at our public computer stations and assist with printing, copying, and scanning of documents.
• Review shelves for correct placement of books, magazines, and newspapers, and clear tables of books and other materials.
• Activity involving exertion, including lift up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects with or without accommodation.
• Perform tasks that may require the incumbent to balance, stoop, kneel, crouch, reach, stand, walk, push, pull, lift, use manual dexterity, perform repetitive motions, grasp, and feel with or without accommodation.
• Work environment will include inside office, occasional outside conditions to work offsite assignments or events outside library facilities in outdoor weather conditions, and cold temperatures.
• Perform other work duties as assigned.

Work schedule:

Library Clerks work on an as-needed basis with variable hours. At this time, library hours are Tuesday through Saturday but are subject to change. There is no guarantee of a minimum number of work hours per week. Candidates must be able to commute between the Main Library and the West Salem Branch Library and must be available to work evenings and weekends as needed. Additionally, clerks are required to work at least two on-call shifts per month and a minimum of 120 hours per year.

What are the minimum qualifications?

• Must pass the pre-employment background check and drug test (including marijuana).
• High School diploma or GED and one year library experience or other relevant customer service positions or one year of in-person customer service or related work experience, or equivalent combination of education or coursework, experience and/or training that would demonstrate possession of the knowledge, skills, and abilities as listed, and the ability to perform the essential job functions.
• Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.

Preferred Qualifications (Not required to apply):

• Associate degree or higher preferred.
• Spanish language bilingual or biliteracy skills highly desired.
• Experience working with diverse populations and age-groups.
• Experience with computers and mobile devices and troubleshoot basic computer issues on public computers.
• Technology skills are highly desired, including experience with Google and/or Microsoft Word processing, and Microsoft Excel, including spreadsheets creation, formatting, data entry and sorting data, using shortcuts, filters, and additional software and applications such as integrated library systems.

What you will bring along:

• Experience with library operations involving in-person and frequent public contact or retail and customer service experience working with diverse populations;
• Knowledge of effective decision-making strategies, with demonstrated adaptability and flexibility to working with diverse and competing demands;
• Experience working with a high level of attention to detail, accuracy shelving library materials using both alphabetical order and the and Dewey Decimal Library systems;
• Experience assisting customers with computers and mobile devices across digital platforms;
• Experience fostering and supporting a diverse and inclusive team oriented workplace, with a commitment to respecting, understanding, and valuing individual differences;
• Knowledge of modern office or library environments, practices, tools, techniques, principles, and technologies, including emerging technologies;
• Knowledge of how to adapt to change and maintaining a positive attitude;
• Experience using excellent communication skills.

About us:

Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.

The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.

Where can I find out more about the position?

Go to the menu option for Class Specifications and search for the Library Clerk, On-Call.

How can I apply?

The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community. To apply, click on the green Apply button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application. Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications. You may subscribe for automatic notification of job openings at the City through the Job Interest Cards sign up today! For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.

This announcement is not an implied contract and may be modified or revoked without notice.