HealthCare Support is actively seeking a Customer Care Rep to fill an opening with a Pittsburgh, PA. Daily Responsibilities for Customer Care Rep: In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options. You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience. Required Qualifications for Customer Care Rep:
- Must live within 75 miles of address. This role requires training onsite for 6 weeks then has opportunity for remote
- 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
- High School Diploma or equivalent experience
Preferred Qualifications for Customer Care Rep : Associates degree or equivalent experience Ability to problem solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal and communication skills 6+ months of healthcare experience Benefits for Customer Care Rep :
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $18 - 19/Hour Interested in being considered? If you are interested in applying to this position, please click Apply Now for immediate consideration. For additional consideration, please email a copy of your resume to ...@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out. Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.