Remote Staffing Coordinator
Join our award-winning team at Family Resource Home Care. Are you passionate about improving lives and supporting frontline caregivers? As a Remote Staffing Coordinator, you will play a vital role in ensuring our clients receive the care they need while helping our caregivers achieve consistent schedules and income. Shift available: Tues-Sat or Mon-Thurs, 9:00 AM 5:30 PM CST. This is more than just scheduling, it's about making smart, compassionate decisions in real-time to support our teams and clients alike.
What You'll Do:
- Review Caregiver Preferences: Use Point-of-Care software to view and assess preferred caregiver hours.
- Strategically Match Shifts: Identify client needs and open shifts, filling vacancies with the right caregiver based on preferences and client attributes.
- Optimize Scheduling: Analyze data to maximize coverage and ensure client satisfaction.
- Coordinate with Teams: Act as a liaison between caregivers, clients, and branch staff for a cohesive experience.
- Communicate in Real-Time: Promptly notify branch staff of any client complaints, concerns, or scheduling changes.
- Maintain Documentation: Ensure all interactions and updates are thoroughly recorded in the scheduling system.
- Provide Feedback: Relay performance, attendance, and client feedback to branch leadership.
- Support Inbound Calls: Assist customer service when needed to ensure high-quality support.
Are You a Good Fit?
We're looking for someone with:
- At least 1 year of experience in healthcare-related scheduling, data entry, or direct patient care.
- A High School Diploma (Associate's Degree preferred).
- Strong analytical and problem-solving skills.
- Exceptional communication and customer service abilities.
- Attention to detail and the ability to manage multiple priorities.
- Technical proficiency with scheduling software and reporting systems.
- Fluent spoken and written English.
- Preferred Experience: Experience in a call center or remote customer support role. Background in home care, healthcare staffing, or caregiving. Strong computer literacy.
What We Offer:
- WFH Opportunity
- Medical, Dental, and Vision insurance options
- 401(k) with 4% employer match
- Company-paid Life and AD&D insurance
- Paid Time Off: 3 weeks PTO accrued in your first year
- 11 Paid Holidays
- Paid training and all equipment provided
Additional Requirements:
- Quiet, distraction-free home workspace
- Willingness to work rotating shifts, including evenings and weekends
- Applicants must reside in Alabama, Texas, Tennessee, Nebraska, North Dakota, Mississippi, Nevada, Arizona or Pennsylvania
If you're ready to help improve more lives while supporting an incredible care team- we want to hear from you. Apply today!