Position Summary:
The Onsite Manager represents NSC to our clients, leading the daily employee and client relationships of their assigned location(s), promoting NSC's industry leading service model, ensuring both client and employee satisfaction. This role serves as a front-line point of contact for NSC employees, ensuring ongoing support for employment related activities and concerns.
Duties/Responsibilities:
Employee Relations:
- Professionally and empathetically facilitate the resolution of employee issues and concerns, effectively partnering with NSC Human Resources and with the client's HR personnel and management; seek outcomes that appropriately balance policies, employment laws, client satisfaction, and our NSC employee; where required, facilitate corrective action process.
- Lead and monitor the deployment and offboarding of personnel, consistently facilitating effective communications among all parties.
- In collaboration with client manager/supervisors, manage employee attendance, implementing strategies to enhance the consistency and reliability of NSC's workforce.
- Implement initiatives to enhance employee engagement and satisfaction, while gathering
- feedback and providing recommendations for improvement.
- Conduct orientation for new employees, assist with work-related challenges to include
- transportation and accommodations.
- In partnership with NSC Safety Department, facilitate effective management of employee injury process; continuously promote a safety culture and demonstrate continuous concern for employee safety and wellbeing.
- Actively engage employees at assigned work site(s), with consistent presence and availability to employees working across various shifts/schedules.
Compliance and Documentation:
- Ensure compliance with all applicable labor laws, regulations, and company policies throughout business process.
- Ensure accurate documentation of time worked by NSC employees.
- Proactively address and correct rate or hour discrepancies with client.
- Continuously seek to add value to our services and to the client's operations.
- Abide by and enforce all policies, rules, and regulations of NSC and our clients including all applicable safety rules, regulations, and procedures.
Client Relations & Collaboration:
- Build effective business relationships with client managers, supervisors, and other client personnel.
- Be present and available to client managers, understanding their business, their needs/forecasts, and their personnel needs/challenges.
- Proactively address and resolve concerns/complaints in a timely manner.
- Manage business operations to meet or exceed contractual requirements.
- Other duties as assigned
Required Skills & Qualifications:
- Proven Experience: Minimum of 3-5 years of experience in staffing or personnel management, preferably with a focus on the construction/skilled trades industry. Previous experience managing on-site staffing operations is preferred.
- Bi-Lingual (English/Spanish): Due to the diversity of the workforce, it is highly desirable to be fully bilingual.
- Leadership Competency: Demonstrable leadership competencies sufficient to effectively lead NSC processes in a manner that is compliant with policies and respectful of our candidates, employees, clients, and the company.
- Industry Knowledge: Preferably possesses an in-depth understanding of the construction/skilled trades/manufacturing industry, including key roles, qualifications, certifications, and industry trends.
- Communication Skills: Exceptional verbal and written communication skills, enabling effective communication with clients, candidates, and internal team members.
- Problem-Solving: Strong critical thinking skills and the ability to make timely and effective decisions regarding complex matters. Adaptability and flexibility to manage changing demands. Exceptional organizational skills, time management abilities, and attention to detail are necessary for success.
- Technology Proficiency: Ability to effectively and efficiently use technology and technology systems to perform job, including competency with MS Office software products.
- Work Location: Ability to report to assigned work location(s) on a daily basis; this is not a hybrid or remote position.
- High School Diploma or equivalent
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
This role requires the ability to move around the workplace to include walking around assigned work sites where skilled trades personnel work, such as manufacturing facilities. As such, this role will be exposed to the occupational hazards and environmental conditions of such client work locations where various smells, loud noises, variations in temperature, extensive walking, navigating, and standing on different and sometimes uneven surfaces exist. In certain conditions, must be able to wear designated PPE. Occasional lifting up to 30 pounds, and regularly up to 10 pounds is required. Must be able to travel between work sites in a timely and prompt manner.
While performing the duties of this position, the employee is regularly required to present, talk, and listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee will frequently reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus, all of which are necessary to ensure safety in the work environment.