Westlake
Hiring: Customer Service/Inside Sales Rep
Pay: $60,000–$80,000/year
Location: Lodi, CA
SUMMARY
We are seeking a motivated and customer-focused Customer Service/Inside Sales Representative to support our manufacturing sales operations. In this role, you will be responsible for delivering exceptional service through quotations management, order management, and proactive resolution in a fast-paced environment. You'll work closely with production, logistics, and sales teams to deliver best-in-class service to our valued customers.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
- Prepare project quotations for customers in collaboration with Sales Representative(s)
- Verify customer purchase orders to ensure all information is accurate and complete
- Schedule and maintain orders in SAP and/or Salesforce
- Calculate ordered products to determine truckload percentages; create deliveries for released orders by calculating truck loads.
- Provide product pricing, availability, and lead times to customers as requested
- Communicate with Customers/Sales Reps to obtain truckload fills and order releases
- Maintain frequent communication with Sales Representative(s) regarding customer quotations, open order status, potential issues and opportunities for entire book of business
- Ensure seamless communication with customers by coordinating with and obtaining information from Planning, Sales, Credit, Logistics, and other internal departments
- Resolve customer and sales issues in a professional and empathetic manner
- Proactively keep customers informed of any issues regarding orders/deliveries
- Manage the Return Material process within agreed upon policy parameters
- Research and communicate with customers on any credit disputes
- Process credit applications for new or updated customer SAP accounts
EDUCATION, EXPERIENCE AND QUALIFICATIONS
- Bachelor's degree in Business Administration or equivalent
- 3+ years of inside sales experience in a manufacturing or distribution environment - pipe and fittings or PVF experience preferred
- SAP S/4 Hana hands on experience
- Strong interpersonal and relationship management skills
- Experience and comfortable in conflict resolution
- Ability to multi-task and reprioritize throughout the day
- Good systems aptitude and solid PC/keyboarding skills
- Strong basic math skills
- This role is fully onsite. Must be able to commute daily into our Lodi, CA facility
- Minimal travel requirement with the exception of local visits with customers and 1-3 overnight trips per year
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.