Angott Search Group is pleased to partner with a Heavy Truck Dealership Group in their search for a Service Manager. For over 50 years, three generations have led this Company from a single store dealership into its current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. The team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back.
Job Description
Are you a motivated leader who's passionate about developing people, delivering outstanding customer service, and driving sales and operational excellence? If you thrive in a fast-paced, problem-solving environment—we want to meet you!
What You'll Do:
Lead Daily Operations
- Manage day-to-day operations of the service department to keep things running efficiently.
- Oversee department payroll and ensure accuracy in timekeeping.
- Ensure compliance with company policies and OEM standards.
- Monitor the condition of shop tools, equipment, and vehicles.
Coach, Mentor & Develop the Team
- Support, train, and guide technicians and office personnel in their roles.
- Host bi-weekly team huddles to align on updates, expectations, and improvements.
- Lead onboarding, training, and development plans for new and current team members.
- Handle performance reviews, attendance management, and team accountability.
Drive Customer Satisfaction
- Ensure timely and professional communication with every customer.
- Resolve service concerns promptly and professionally.
- Collaborate with Parts and Sales to provide a seamless customer experience.
- Oversee warranty and policy claim processes and serve as a liaison with factory reps.
- Build relationships with current and prospective customers through regular visits.
Optimize Processes & Efficiency
- Evaluate and improve workflow and repair cycle times.
- Partner with our Continuous Improvement Coordinator (CIC) to enhance department performance.
- Conduct market research to stay competitive in labor rates, compensation, and services.
- Ensure safety standards and compliance procedures are always met.
Contribute to Business Growth
- Set and achieve monthly service goals.
- Support Elite Support initiatives and participate in the Change Management Team (CMT).
- Stay current on OEM updates, industry trends, and training opportunities.
- Look for ways to grow our service offerings and customer base.
Qualifications:
What We're Looking For:
- 5+ years of experience leading large groups or departments, transportation or dealership experience preferred
- Heavy Truck Dealership experience preferred. Will also consider automotive dealership experience.
- Proven coaching and leadership of large, diverse teams to foster collaboration, personal and professional development
- Strong knowledge of truck systems, parts, and dealership operations
- Proven ability to lead, develop, and motivate a team
- Exceptional organizational, communication, and problem-solving skills
- Experience managing budgets, analyzing data, and driving efficiency
- Proficiency with computers, tablets, and MS Office
Preferred Qualifications:
- Freightliner dealership experience
- CIC Level I or II training
- Kaizen and/or Six Sigma Green Belt certification