Renewal Specialist
: Job Details :

Overview

Amplitude is the leading digital analytics platform that helps companies unlock the power of their products. With 4,300+ customers including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike's, Amplitude enables self-service visibility into the entire customer journey. We guide teams to capture trustworthy data, uncover insights about customer behavior, and take faster action to improve product experiences and drive growth. Amplitude is a best-in-class analytics solution for product, data, and marketing teams and is ranked #1 in multiple categories in G2\'s Summer 2025 Report. Learn more at amplitude.com.

Amplitude values humility, ownership, and a growth mindset, constantly striving to improve ourselves, our customers, and the value we deliver.

Amplitude\'s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes diversity enables better products and more powerful solutions. We strive for an inclusive environment focused on psychological safety, empathy, and human connection where employees of all backgrounds can thrive.

Role Summary

Are you passionate about proactively reducing churn, improving customer health, and driving retention? As a Renewal Specialist, you will maintain relationships with AMER Velocity customers, focusing on retention, ensuring predictable renewals, and implementing proactive measures to enhance retention and expand our renewal base.

You thrive in a fast-paced environment, wearing many hats and leveraging strong organizational, analytical, and problem-solving skills to drive customer retention. If you enjoy working with customers, identifying risks before they become churn threats, and delivering proactive solutions, this role is for you.

What You Will Do

• Maintain strong relationships with customers for account management and renewal support
• Serve as the renewals owner, proactively resolving issues, mitigating churn risks, and closing renewal contracts
• Develop expertise in Amplitude\'s product to conduct discovery calls, tailored demos, and value-driven presentations
• Identify early churn signals through data analysis of product usage and contract trends
• Collaborate with Sales, Finance, Legal, and Deal Desk to streamline approvals and contract resolutions
• Create detailed renewal quotes and secure necessary approvals
• Accurately forecast renewal outcomes for the current and next quarter by maintaining updated pipeline data
• Provide regular status updates and transparency into churn risk and forecast outcomes
• Identify upsell and cross-sell opportunities, generating expansion leads for Account Executives

What Makes You a Great Fit

• Tech-savvy and comfortable with using digital tools and platforms
• Strong negotiation and persuasion skills
• Proven ability to collaborate across internal teams and build consensus with customers
• Analytical mindset with a knack for improving workflows and handling high-volume portfolios
• Willingness to embrace feedback and develop personally and professionally
• Curiosity and motivation to learn: eager to understand our product inside and out to communicate its value
• Previous experience with Gainsight and Salesforce is a plus

Minimum Requirements

• 2+ years of experience in account or renewal management within a high-volume B2B SaaS environment
• Strong work ethic, customer-first mindset, and willingness to go the extra mile
• Commitment: goal-oriented, hands-on, and a get-things-done attitude
• Composure: ability to work under pressure and meet daily deadlines

About Amplitude

The Company: Amplitude is filled with humble, lifelong learners who are eager to help one another succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we are tenacious in challenges, take initiative to solve problems that drive shared success, and operate with empathy and openness.

The Product: Amplitude is a digital analytics platform that helps companies capture data they can trust, uncover insights about customer behavior, and take faster action to build better product experiences and drive growth.

Benefits

Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee coverage on select plans
• Flexible time off, paid holidays, and more
• Generous stipends for wellness, commuter/parking, learning & development, home office equipment, and more
• Parental benefits including 12-20 weeks Paid Parental Leave, Carrot Fertility/Adoption/Surrogacy support, backup child care
• Mental health and wellness benefits including access to Modern Health coaching & therapy and One Medical membership (select U.S. locations)
• Employee Stock Purchase Program (ESPP)

Other Highlights

• Recognized in Newsweek Excellence Index 2024
• Consistently rated as the #1 product analytics solution on G2 for 19 quarters
• Fast Company named Amplitude among the most innovative enterprise companies
• Mentorship programs, management training, and wellness initiatives
• Charitable giving grants and paid volunteer time off
• Founded in 2012, went public via direct listing in 2021, ticker: $AMPL
• Global team with offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo
• Data Monster as our mascot

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

Compliance

This role may be eligible for equity and additional compensation. Salary range and location details apply to New York City and San Francisco per local regulations.

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Staying Safe - Protect Yourself From Recruitment Fraud: Amplitude will never ask for financial information or payment, or for sensitive personal data during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. Learn how to protect yourself by reading our fraud prevention article.