Department Shared Technology Infrastructure
Compensation $70,000.00 to Negotiable Annual
General Description / Primary Purpose Under the direction of a Manager or above, works to design, develop, support, and maintain the organization's collaboration and messaging infrastructure. Analyzes, develops, modifies, tests and maintains the collaboration and messaging system. Make updates to collaboration and messaging systems related installation documentation. Contributes to moderately complex aspects of a project.
Job Functions - Investigate alerts and follow established procedures to remediate conditions that do not follow approved policies and guidelines
- Test, develop, support, and deploy systems using Microsoft Office 365 messaging and collaboration services
- Test, develop, support, deploy, and configure new Microsoft Office 365 messaging and collaboration features
- Assists faculty, staff and students with messaging and collaborations service configurations to meet business requirements
- Develop, support, and deploy custom messaging and collaboration services solutions
- Coordinates software update services and patch management for messaging and collaboration services systems
- Works with vendors to coordinate support and warranty services
- Documents system engineering policies, procedures, and results of tests
- Maintains and create new system documentation
- Assists faculty, staff and students with technical questions related to managed systems
- Reads and interprets technical manuals
- Defines problems, collects data, establishes facts, and draws valid conclusions
- Works with diverse academic, cultural and ethnic backgrounds of University students and staff
- Other duties as assigned
Marginal Functions Attend meetings, utilize staff resources when situations require additional expertise, serve on committees, task forces and work groups.
Departmental Requirements - Excellent verbal and written communication skills
- High quality customer service skills
- Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment
- Experience with server operating system, virtualizations platforms, system utilities, automation tools, application security, management systems, and scripting languages
- Familiarity with Change Management process as it relates to cyberinfrastructure
Supervision Received: This position requires occasional verbal and/or written direction and can generally work independently. The supervisor shall ensure that the incumbent is aware of and adheres to state, board of trustees, university, and departmental policies.
Level of Public Contact: Moderate to high. The incumbent interacts with the public, including students, faculty, staff, and the outside public, such as vendors. The incumbent may be called upon to serve on intra- and inter- institutional groups and committees and may be called upon to deliver oral or written presentations, as directed by management.
Policy-making and/or Interpretation: The incumbent shall recommend and implement policies and procedures necessary to effectively administer Microsoft Enterprise network services.
Program Direction and Development: This position will influence strategic technology decisions for the department and will participate in the prioritization and resource allocation necessary for successful project planning and implementation.
Statement of Responsibility for Confidential Data: The incumbent is responsible for ensuring that systems design and operational procedures comply with federal, state, and university statues, guidelines, and policies on confidentiality of information.
Required Qualifications Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator
Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.