DescriptionPurpose: Provides strategic leadership optimizing the use of EveryStep's Electronic Health Record (EHR) system, to enhance community health and social care delivery. Accesses, interprets, and analyzes data to support program management, grant writing, reporting, audits, and policy development, ensuring quality assurance and compliance across all community health programs. Promotes and guides quality and process improvement across all community health programs. Responsibilities: Data Management & Reporting Accesses, collects, and interprets data from multiple sources, including the EveryStep EHR, government databases, surveys, direct observation, and stakeholder consultation.
- Runs and analyzes reports to support billing, grant writing, program evaluation, and strategic planning.
- Completes accurate and timely documentation and reporting across various data systems.
- Monitors data quality and collaborates with staff to ensure completeness and accuracy.
- Produces reports as needed for program and organization presentations.
EHR and EveryStep Technology System Optimization & Support
- Serves as EveryStep EHR and specialized program technology systems administrator for Care and Support, managing end-user needs and system configurations. Technology systems including, but not limited to: Microsoft SharePoint, Iowa Family Support Network website, Family Help Guide (WordPress), Children at Home data system, and any state or federal data systems.
- Collaborates with Clinical Services, Revenue Cycle, and Quality/Compliance teams to optimize EHR workflows and resolve service and billing challenges.
- Translates clinical and billing needs into system design and configuration requests.
- Monitors EHR upgrades and new modules, advising leadership on adoption and implementation.
- Develops and delivers training programs for EHR and data systems, including operating manuals and user guides.
- Conducts one-on-one training for new staff and ongoing training for existing staff as needed.
- Presents documentation and audit findings at program meetings and provides education on practice changes.
Quality Assurance & Improvement
- Conducts chart audits and collaborates with Program Directors to analyze results and develop work plans.
- Participates in program audits and supports continuous quality improvement initiatives.
- Monitors progress of quality initiatives, identifies successes and areas for improvement and provides guidance to teams.
- Assists in the design, testing, and evaluation of informatics solutions and decision support tools.
Policy & Process Development
- Works with Program Directors and Quality/Compliance Team to develop, document, and maintain policies, procedures, and workflows as needed.
- Tracks and manages projects including policy updates and contracts, ensuring deadlines are met and stakeholders are informed.
Leadership & Organization
- Acts as a liaison between Clinical, Billing, IT, and Quality/Compliance teams to ensure alignment and effective communication.
- Participates in professional development activities to stay current with industry trends and best practices.
- Manages staff as needed by clearly communicating roles, expectations, and performance standards, and ensuring team members have the training and support needed to succeed.
- Provides regular feedback, coaching, and timely performance reviews, addressing performance issues constructively and recognizing achievements.
- Organizes and prioritizes work effectively, balancing multiple responsibilities and making sound decisions under pressure.
- Builds collaborative relationships across departments and promotes a culture of integrity, respect, and continuous improvement.
- Ensures compliance with policies, procedures, and regulations while stewarding resources responsibly.
- Engages in professional development and encourages growth within the team.
- Performs other duties as assigned to support organizational goals and program success.
Qualifications:
- Bachelor's degree in a relevant field such as: Public Health, Health Informatics, Nursing, Social Work, Healthcare Administration, Information Systems or Data Science
- A Master's degree in Public Health, Health Informatics, or a related field is preferred
- 3-5 years of experience in: Health or social care settings, quality management, compliance, or utilization review; Working with EHR systems and supporting system users
- Experience with: Health data analysis and reporting, Data quality assurance processes, Regulatory compliance (e.g., HIPAA, HRSA, NCQA), Training and technical assistance for staff
- Preferred experience includes: Supervisory or team leadership roles, Project management in healthcare settings
- Proficient in using computers and software systems, including EHR platforms and Microsoft Office Suite
- Skilled in accessing, analyzing, and interpreting clinical, billing, and program data to support decision-making, reporting, and compliance
- Ability to break down complex data into actionable insights and identify trends, gaps, and opportunities for improvement
- Experience with health information technology processes, including system configuration, testing, and evaluation
- Knowledge of community-based health billing systems and documentation standards
- Ability to estimate time, resources, and costs for data-related projects and reporting activities
- Strong understanding of regulatory standards and ability to evaluate processes for compliance with laws, policies, and grant requirements
- Experience conducting chart audits, quality assurance reviews, and supporting continuous quality improvement initiatives
- Ability to develop and maintain policies, procedures, and workflows in collaboration with compliance and program teams
- Excellent verbal and written communication skills
- Ability to communicate technical and clinical information clearly to diverse audiences, including staff, leadership, and external stakeholders
- Skilled in providing consultation, guidance, and education to multidisciplinary teams
- Experience in training and mentoring staff on documentation, compliance, and EHR utilization
- Must have valid driver's license, auto liability insurance and reliable transportation if driving is required
- Successful completion of pre-employment physical, drug screen, 2-step TB test and background check
Working Conditions:
- Physical requirements: Light work, sitting most of the time, exerting up to 20 pounds of force frequently, and/or a small amount of force constantly to move objects
- Physical Activities: Kneeling, Talking, Hearing, Repetitive motions, Fingering (picking, pinching, typing, etc), Visual acuity (filed of visions for analyzing data, viewing computer, using measurement devices, operating machines, determining accuracy or neatness, and/or making general observations)
- Environment: primarily in a climate-controlled environment
- Time: Ability to be flexible with a varied schedule and programmatic requirements
- Travel: May be required between locations
Note: This job description is not intended to be all-inclusive. You may be required to perform other duties to meet the ongoing needs of the organization. EveryStep is an equal opportunity employer. Employment practices are implemented without regard to race, creed, color, sex (including pregnancy), sexual orientation, gender identity, citizenship, national origin, religion, veteran status, genetic information or based on age or physical or mental disability unrelated to the ability to perform the work required. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.