Job DescriptionCalibration Area Manager SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us to rapidly and precisely match professionals to client requirements. We have a proprietary database of over one million candidates and maintain continuous contact with our qualified talent. Location: Allentown,PA or Hampton,VA Salary: $120k+ (Based on Experience) Schedule: Mon-Fri, 8am-5pm Employment Type: Direct Hire Responsibilities and Duties:
- Provide strategic direction and hands-on oversight of multiple calibration laboratories, embedded lab operations, and field service teams across a defined geographic area.
- Lead, mentor, and develop a team of Operations Managers, Site Leaders, and Technical Supervisors to meet service delivery goals and support professional development.
- Oversee service delivery for on-site, embedded, and mobile operations to ensure consistency with corporate quality, safety, and customer satisfaction standards.
- Set performance expectations and drive accountability across all labs, ensuring alignment with key performance indicators (KPIs) related to turn-around time, quality, capacity utilization, and financial targets.
- Manage P&L responsibility for the regional operations, including budgeting, forecasting, capital planning, and cost control initiatives.
- Develop and execute strategies to expand service capabilities, geographic reach, and accreditation scope (ISO/IEC 17025, ANSI Z540, etc.) to meet market and customer needs.
- Establish and maintain strong customer relationships through proactive engagement, escalation management, and support of complex technical challenges.
- Partner with Sales, Customer Success, Quality, Ops Excellence and other corporate functions to support strategic initiatives, key customer opportunities, and new market development.
- Serve as a champion for safety, compliance, and process standardization across all service channels.
- Lead regional transformation initiatives such as automation, digitization, and Lean Six Sigma-based process improvement.
- Represent the organization in audits, technical reviews, and customer presentations.
- Support the Vice President of Operations in key initiatives and projects.
Physical Demands:
- Regularly required to stand, walk and sit for extended periods of time.
- Occasionally required to lift and move items weighing up to 50 lbs.
- Ability to bend, crouch, and reach to access equipment or inventory.
- Ability to travel regularly (~25 40%) within the assigned region
Working Environment:
- Work primarily in a laboratory or manufacturing environment at client location and or customer sites.
- Travel may be required to other domestic and possibly international locations.
Qualifications:
- Bachelor s degree in Engineering, Physical Sciences, Business, or related field or equivalent experience in a technical service group in a relevant or comparable industry.
- Minimum of 15 years of experience in calibration, metrology, or technical service operations, with 8+ years in management or multi-site leadership roles.
- Demonstrated success managing complex service operations across labs, embedded teams, and field service environments.
- Deep understanding of metrology standards, calibration practices, and quality systems including ISO/IEC 17025 and ANSI Z540.
- Proven experience managing department budgets with strong financial acumen and P&L responsibility.
- Strong leadership, interpersonal, and change management skills.
- Proficiency in operational analytics, continuous improvement tools (e.g., Lean, Six Sigma), and enterprise suites and systems (MSOffice, ERP, CRM, QMS).
- Excellent communication skills with ability to interface with executive leadership, technical teams, and key customers.
What We Offer:
- Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement
- Paid time off with vacation, sick and holidays
EOE/ADA IND123