Job Location : American Fork,UT, USA
As an IT Support Technician with TechCentral at Henry Schein One, you will provide intermediate level technical support, including basic and more complex troubleshooting for IT products and services to our dental office customers, field technicians, and field reps. You will provide technical support via phone, email, voicemail, chat, web forms, and in-person requests. You will troubleshoot a wide range of IT-related products, including Windows OS, servers, desktops, firewalls, routers, access points, backup systems, printers, and healthcare technologies. You will resolve escalated issues from level one technicians as needed. You will document service request information accurately into our ticketing system according to established guidelines. You will participate in team meetings, trainings, and special projects as needed.
Day in the life includes working at home, remotely in the United States. You will work Monday-Friday shifts starting at 6:30, 7, 8, 9, or 10 AM Central Time. You will handle approximately 20 phone calls and close 10 tickets per day. You will provide IT support to dental practice customers (typically small businesses). The office environment has no special physical demands required.
Technical troubleshooting includes hardware: desktops, laptops, tablets, and servers. Peripherals: printers, scanners, displays. Networking: switches, routers, firewalls, access points. Operating Systems: Windows desktop and server. Domain/user/software account management. Virus/malware removal and update/patch deployment. Backup systems and storage.
Qualifications include 2 or more years of relevant IT support experience or a combination of education and experience. Intermediate-level knowledge of various IT systems and tools, with advanced skills in one or more specialized areas. Excellent customer service, time management, multitasking, and conflict resolution skills. Strong attention to detail, analytical thinking, and problem-solving ability. Clear and professional written and verbal communication skills. Ability to collaborate effectively and lead small projects when needed. Capability to suggest and support continuous improvement initiatives. Must be available 8 AM to 5 PM CST for the first 2 weeks for training.
Nice to haves include an associate's or bachelor's degree in an IT related field. IT certifications (i.e. CompTIA, Microsoft, etc.)
The posted range for this position is $21.50 to $24 per hour for a Tech I and $24 to $27 per hour for a Tech II, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.
What you get as a Henry Schein One employee includes a great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package - Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
About Henry Schein One Henry Schein One is the global leader in dental management.