Salary: $22.54 - $28.54 Hourly Location : Bemidji, MN Job Type: Full Time Job Number: 202500050 Department: Human Services Division: Economic Assistance Opening Date: 09/02/2025 Closing Date: 9/15/2025 4:30 PM Central The Position Beltrami County is creating an eligibility list for a full-time, benefited Case Aide to work in the Health & Human Services Consolidated Intake office, scheduling appointments, working closely with case managers and answering client questions across all programs. Are you looking for a career in a helping profession? Do you have exceptional customer Service skills to be able to communicate with people both in person and on the phone? Do you possess the skills for data entry into multiple electronic data bases on the computer? Do you thrive in a team environment and want the opportunity to make a difference in your community? If you answered yes to a majority of these questions, the Consolidated Case Aide position at Beltrami County may be the right fit for you! This position performs intermediate administrative support work involving the maintenance of client records in state information systems: processing applications, forms and verifications for program eligibility, maintaining client case files, and related work as apparent or assigned. Work is performed under the limited supervision of the Economic Assistance Program Manager. Preferred hiring salary range is $22.54 to $24.62 per hour with a full range of $22.54 to $28.54 per hour. Placement depends on factors such as qualifications, internal equity, market conditions, and applicable policy guidelines. Minimum Qualifications Education and Experience Minimum requirements are:
- High School Diploma or GED.
- Three years or more of clerical, administrative assistant, office manager, case aide, or related work experience.
Essential Functions & Requirements Qualification Requirements To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Functions
- Reviews applications for County income maintenance assistance; ensures completion and verification.
- Receives and organizes client paperwork per compliance requirements and processing deadlines; maintains client case files.
- Directly engages with and pre-screens Health and Human Services clients to provide resources and general service, obtains and verifies information, explains programs and procedures, provides application forms; assists clients and provides ongoing support with application problem resolution.
- Responds to client phone case status inquiries and complaints, answers process questions; enters and processes applications via computer systems; directs client phone calls to appropriate department.
- Maintains application forms; processes audit requests; completes ongoing program training.
Knowledge, Skills and Abilities ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships with clients, associates, service providers and the general public; ability to follow oral and written instructions; ability to manage workload and meet deadlines; ability to work in a team; ability to work independently; ability to prepare clear and concise reports; general skill operating standard computer equipment and applicable hardware and software; ability to analyze data and exercise sound judgment in arriving at conclusions. Physical Requirements This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing, using hands and fingersl, reaching with hands and arms and pushing or pulling, frequently requires sitting and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic). Supplemental Information Special Requirements
- Ongoing job-specific training.
- Employment offer contingent upon successfully passing drug screening and background check.
There are a wide variety of benefits available to Beltrami county employees. Visit the Employee Benefits Summary under our website's for more information. 01 I understand that my answers with regard to experience must be supported by the information I have included in my online application. I affirm that the information provided is accurate and true to the best of my knowledge. I understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Beltrami County.
02 Note the following when responding to questions: One year of full-time experience equals 2080 hours, or 40 hours per week. Part-time hours must be pro-rated, for example two years working 20 hours per week equals one year of full-time experience. Select yes below, if you have read and understand this.
03 As a minimum qualification, do you have at least a High School Diploma or GED?
04 Select your highest level of education completed.
- High School Diploma or GED
- Completed course work but no degree
- Certificate equivalent to 1 year of full time post secondary education
- Associate's Degree
- Bachelor's Degree or higher
- None of the above
05 How many post-secondary semester credits have you earned?
- At least 1 but less than 30 (1-44 quarter credits)
- At least 30 but less than 60 (45-89 quarter credits)
- At least 60 but less than 90 (90-134 quarter credits)
- At least 90 but less than 120 (135-179 quarter credits)
- More than 120 (180 quarter credits)
- I do not have any post-secondary credits
06 As a minimum qualification, do you have at least three years of full-time clerical, administrative assistant, office manager, case aide or related work experience? Convert any part-time experience to full-time equivalent (i.e. 20 hours per week for 2 years equals 1 year full-time).
07 In response to your answer above, with which employer(s) listed on your application did you earn the required work experience? If no, type N/A. 08 Select the option below that best describes your PAID, FULL-TIME experience working as a Case Aide or Office Support Specialist in a county, state or federal HUMAN SERVICES AGENCY. Convert any part-time experience to full-time equivalent (i.e. 20 hours per week for 2 years equals 1 year full-time).
- I do not have this experience
- Less than 1 year
- At least 1 year, but less than 2
- At least 2 years, but less than 3
- 3 years or more
09 In response to your answer above, with which employer(s) listed on your application did you earn the required work experience? If none, type N/A. 10 Select the option below that best describes your PAID, FULL-TIME experience working in an agency or business providing support services in a social services type agency, health related facility or other organization providing similar services. Convert any part-time experience to full-time equivalent (i.e. 20 hours per week for 2 years equals 1 year full-time).
- I do not have this experience
- Less than 1 year
- At least 1 year, but less than 2
- At least 2 years, but less than 3
- At least 3 years, but less than 4
- At least 4 years, but less than 5
- 5 years or more
11 In response to your answer above, with which employer(s) listed on your application did you earn the required work experience? If none, type N/A. 12 I certify that I have work related experience appropriately handling client information that is sensitive and confidential. (i.e. medical, financial, legal)
13 In response to your answer above, with which employer(s) listed on your application did you earn the required work experience? If no, type N/A. 14 List the type(s) of assistance you have provided to clients/customers. (check all that apply)
- Answered phones
- Greeted visitors
- Resolved routine customer inquiries or complaints
- Provided instructions/directions
- Provided information and referral
- Assisted a diverse group of customers
- None of the above
15 Indicate the average number of face to face customers you have assisted per day.
- I do not have this experience
- At least 1 but less than 25 customers
- At least 25 but less than 50 customers
- At least 50 but less than 75 customers
- At least 75 but less than 100 customers
- 100 customers or more
16 In response to your answer above, with which employer(s) listed on your application did you earn the required work experience? If none, type N/A. 17 Indicate the average number of phone calls you have handled per day.
- I do not have this experience
- At least 1 but less than 50 calls
- At least 50 but less than 100 calls
- At least 100 but less than 150 calls
- 150 calls or more
18 In response to your answer above, with which employer(s) listed on your application did you earn the required work experience? If none, type N/A. 19 In response to your answer above, with which employer(s) listed on your application did you earn the internship experience? If none, type N/A. 20 Which function(s) of an Electronic Data Management System (EDMS) have you performed?
- Electronic Records
- Work Flow
- System Trainer
- None of the above
21 Briefly describe your duties involving the EDMS. Include with which employer(s) listed on your application you earned this work experience? If none, type N/A. 22 Indicate your highest level of proficiency using Microsoft Word to create, modify and edit a document, using tables, graphics and forms.
- None
- Familiar with these skills
- Advanced user of these skills
23 Indicate your highest level of proficiency using Microsoft Excel to create and edit spreadsheet formulas, formatting and charts.
- None
- Familiar with these skills
- Advanced user of these skills
24 Indicate your highest level of proficiency using Microsoft Outlook to manage contacts, e-mails & attachments, share calendars and schedule appointments.
- None
- Familiar with these skills
- Advanced user of these skills
25 Indicate your highest level of proficiency using Microsoft Access to create reports and queries and work in an existing database, update data.
- None
- Familiar with these skills
- Advanced user of these skills
Required Question