Department: Administrative Support TeamJob Status: Full-time FLSA Status: Non-ExemptReports to:Administrative Support Manager Amount of Travel Required: Occasional Positions Supervised: None Work Schedule: Monday - Friday ESSENTIAL FUNCTIONS
- Monitor Admissions Phone Line, answering phone live when possible. Respond to voice mails within 24 hours.
- Monitor Admissions email, responding to internal and web requests in a timely manner.
- Receive initial requests for services and determine
- Meet with client and family for registration process.
- Coordinate access to services, including insurance benefit checks and other financial processes.
- Set up Payors correctly in the EMR system as needed.
- Schedules and documents services.
- Monitor Contact Screens by Provider for Pending Admissions and follow-up.
- Enter data into the Client EMR, such as demographics, payors, etc., in an accurate and timely manner.
- Handle mailings and other support services, as requested.
- Close client charts when needed.
- Complete contract services for foster care and child welfare.
- Schedule psychological evaluations through internal referrals.
- Provide individualized assistance for School-Based Program admissions.
- Provide weekly updates of the Admissions Clinic Schedule to Team Managers, Crisis, and other Admissions Navigators.
- Admissions Navigator representative meet with Team Managers and Director of Clinical Services to collaborate and maintain procedure stability.
- Work closely with Care Navigators to ensure whole client care.
- Monitor tracking spreadsheets and update as needed.
- Support any grant guidelines and requirements, providing assistance when needed.
- Maintain appropriate channels of communication with Agency staff.
- Provide administrative support team coverage as needed.
- All other duties as assigned by the Administrative Support Manager or designee.
- Comply with Family Service and Guidance Center policies and procedures; take appropriate action to correct any obvious unsafe conditions.
- Travel between office locations may be required.
POSITION QUALIFICATIONSEducation/Licensure:
- HS Diploma or GED equivalent.
- Must successfully pass the KBI and SRS Central Registry background investigations and all applicable background checks.
- Must possess a valid driver's license, a good driving record, current auto insurance and reliable transportation.
Experience:
- Must have outstanding human relations skills.
- Must have exceptional verbal and written communication skills and the ability to work with all professional levels of employment.
- Must be able to demonstrate flexibility, along with good organizational and time management skills.
- Dependability and demonstrated ability to assume responsibility with minimal supervision is essential.
- Must have experience using personal computers, proficiency in Microsoft Office Products desirable.
- Required ability to maintain confidential material.
Knowledge/Skills/Abilities:
- Effective communication skills (verbal and written)
- Customer focused (internal and external)
- Team oriented and ability to get along with others
- Excellent listening skills
- Accountability
- Reliability
- Trust/Integrity
- Demonstrates adaptability/flexibility
- Developed time management skills
- Developed organizational skills
- Proficiency in MS Office Suite with ability to learn other software programs as necessary including Electronic Medical Record (EMR)
- Relationship building
- Problem solving
- Attention to detail and accuracy in work
- Ability to be collaborative
- Open to learning and accepting feedback
- Ability to maintain appropriate boundaries and confidentiality
- Strengths based
- Family centered
- Community based
- Culturally respectful
PHYSICAL DEMANDSN (Not Applicable)Activity is not applicable to this position. O (Occasionally)Position requires this activity up to 33% of the time (0 - 2.5+ hrs. /day). F (Frequently)Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs. /day). C (Constantly)Position requires this activity more than 66% of the time (5.5+ hrs. /day). Physical Demands Lift/Carry Stand (O) 10 lbs. or less (F) Walk (O) 11 - 20 lbs. (F) Sit (F) 21 - 50 lbs. (O) Manually Manipulate (O) 51 - 100 lbs. (N) Reach Outward (O) Over 100 lbs. (N) Reach Above Shoulder (O) Climb (N) Push/Pull Crawl (N) 12 lbs. or less (O) Squat or Kneel (O) 26- 40 lbs. (O) Bend (O) 41 - 100 lbs. (N) Other Physical Requirements:WORK ENVIRONMENT Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth. Position requires long periods of sitting, continual use of the keyboard and personal computer and/or speaking on the telephone. Ability to perform duties as required in a fast-paced office environment. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.