Customer Care Representative - Remote Opportunity! Job Description Title: Customer Care Representative Location: Fort Smith, AR Salary: $15.00 / hour or $16.00 / hour if you are bilingual in Spanish. Benefits: Health Insurance, 401K, Sick Leave and Paid time off. Do you enjoy working with customers and helping them solve problems? If so, please consider this opportunity. What's in It for You:
- Opportunity to use your interpersonal skills to assist customers who need payment plans or other debt solutions.
- Multi-year contract
- Magellan offers benefits including Health Care, 401K and Paid Time Off.
Responsibilities: The Customer Care Representative will help set up payment plans, document account issues, and assist with offering long term solutions to lower the amount due. Must be able to:
- Listen and offer solutions to upset customers
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Follow Collection laws, processes and procedures
- Identify and escalate priority issues to the leadership team
- Accurately process and record call transactions
- Stay current on system changes, Collection law updates and training
- Manage call time effectively in order to meet performance criteria objectives
Qualifications:
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy