Consumer Advocate- Utah State Hospital
: Job Details :

Patient Advocate

Are you passionate about helping others and ensuring that everyone has a voice? Do you want a rewarding career where you can advocate for those who need it most? If so, consider a role as a Patient Advocate at the Utah State Hospital. In this position, you'll be on the front lines, working directly with patients to protect their rights. You'll address their complaints and grievances, act as their advocate, and collaborate with treatment teams to ensure their well-being. This isn't just a job; it's a chance to make a real impact in a supportive and rewarding environment.

Example of Duties:

• Visits, counsels, and advises patients and their families.
• Negotiates or mediates issues with internal and/or external agency representatives, and/or concerned outside parties or their representatives. Settles or resolves issues or complaints.
• Provides patients with information concerning rights, options, benefits, services, goals and expectations.
• Refers patients to other available services to meet needs where appropriate.
• Coordinates and refers services of community resources, placement providers, collateral agencies, the court, and/or other community partners with families, clients, or patients receiving services.
• Communicates with others regarding inmate's/client's/patient's status and progress to provide education, guidance, case management and follow-up.
• Acts as a resource to team members, participates in team and professional meetings and gives input as to needs of clients.
• Collects and reviews patient information to determine eligibility and options.
• Interprets, clarifies, explains and applies agency policy and procedures, business practices, federal or state laws and regulations, etc.

Ideal Candidate: The perfect applicant for this position has:

• A proven track record of giving excellent customer service and/or patient care.
• Working knowledge of applicable laws, codes, court procedures, precedents, regulations, rules, etc.
• Excellent administrative, organizational, and clerical skills.
• Excellent verbal and written communication skill.
• A patient, empathetic, and helpful attitude; the ability to help other people feel comfortable in an unfamiliar or stressful setting.
• Works well with others and is willing to collaborate with the treatment teams.

Why You Should Join Our Team

This is more than just a job; it is an opportunity to apply your specialized skills in a mission-driven environment. You will be a valued member of a team dedicated to supporting one of Utah's most important healthcare institutions. In addition to a competitive salary, the State of Utah provides a comprehensive benefits package to support you and your family.

Health Insurance: Multiple medical plan options, including a High Deductible Health Plan with an associated Health Savings Account. Opt-out cash benefit available.

Dental & Vision: Multiple dental and vision plan options available.

Paid Leave: Accrue 4 hours of annual leave and 4 hours of sick leave per pay period, with accrual rates increasing with state longevity. 12 paid holidays per year.

Retirement: A generous 10% employer contribution to your Utah Retirement Systems (URS) account (Tier II). Options include a Pension/401(k) Hybrid Plan or a Defined Contribution Plan.

Additional Benefits:

• Access to a UTA Pass.
• Beautiful campus near the Wasatch mountains.
• Cafeteria on site with meals, snacks and drinks available for purchase.
• Access to comfort rooms while on campus, and as well as other mental wellness benefits.
• Access to the Utah State Hospital Disc Golf Course.

The Agency

Utah State Hospital provides a safe and healing environment in which all people are treated with dignity and respect. It is our purpose to assist patients to reach their potential, through individualized treatment, with a high value being placed on meeting the needs of each patient in a humanistic, caring and professional manner.