Director, Software Engineering (Salesforce)
What Is the Opportunity?Travelers is seeking a Director of Software Engineering (Salesforce) to join our Personal Insurance organization as we grow and transform our Technology landscape. The individual will lead advanced end-to-end software engineering tasks spanning design, development, testing, debugging, documentation, health monitoring, and implementation based on user or system specifications. The role includes consulting with users, managing resources, acting as a subject matter expert across multiple applications and technologies, driving planning and execution of complex initiatives, participating in design/development, providing technical leadership, and leading a team of software engineers. Applicants must be authorized to work for any employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT for this role.
What Will You Do?
- Provide Salesforce Service Cloud & FSC Insurance Expertise: Engineer enterprise-scale insurance data models using out of the box Financial Services Cloud capabilities; design complex case hierarchies for multi-line property casualty insurance products with proper case routing and escalation workflows; lead implementation of advanced Omni-Channel configurations including queue-based routing, skills-based routing, and capacity models for various types of work.
- Advanced Integration Patterns: Engineer integration architecture connecting core insurance systems using Salesforce capabilities such as Salesforce Connect, Data Cloud, APIs and platform events; design platform event architectures for real-time policy changes, claims updates, and regulatory notifications; architect Change Data Capture strategies for data consistency; lead API strategy including REST, GraphQL, and composite APIs; oversee Salesforce Connect implementations for real-time access to legacy systems without data replication; follow enterprise event bus patterns using Platform Events; architect publish-subscribe patterns for policy lifecycle events.
- Leadership & Strategic Vision: Participate and enforce governance frameworks for FSC including leveraging out-of-the-box capabilities and supporting necessary customizations; lead evaluation and implementation of Agentforce capabilities for automated servicing and operations; mentor teams on out-of-the-box capabilities while meeting business objectives and exceeding target results.
- Lead a team of Software engineers by providing technical guidance and mentorship while modeling Travelers' leadership behaviors.
- Direct complex design, development, analysis, configuration, testing, debugging, troubleshooting, documenting, health monitoring/alerting, and implementation based on user or system specifications for impactful and high-visibility tasks.
- Lead investigation and resolution efforts for critical, high-impact problems, defects, and incidents.
- Identify opportunities where technology can improve business processes and efficiency.
- Apply knowledge of current industry trends to formulate solutions for software engineering problems.
- Perform other duties as assigned.
What Will Our Ideal Candidate Have?
- 5 years of related experience including insurance/financial services industry experience.
- Demonstrated experience implementing current technology trends and techniques (e.g., cloud-based solutions leveraging microservices).
- Ability to interpret internal/external business challenges and recommend best practices to improve SDLC processes.
- Delivery: advanced delivery skills including determining software design strategy, using automated tests, providing feedback loops, and ensuring production readiness.
- Domain Expertise: ability to develop business partnerships and influence priorities by aligning with business objectives and current industry trends.
- Problem Solving: strong problem solver using data and proofs of concepts to create solutions, with good decision-making across multiple factors.
- Communication: ability to explain technology concepts to business audiences, document initiatives clearly, collaborate effectively, and solicit input from others.
- Leadership: advanced leadership skills with the ability to inspire, take action, and influence team members.
What Is a Must Have?
- Bachelor's degree in Computer Science or a related field, or equivalent work experience.
- Three years of programming/development experience.
What Is in It for You?
- Health Insurance: Coverage for employees and eligible family members from the first day of employment.
- Retirement: 401(k) match dollar-for-dollar up to 5% of eligible pay; Paying it Forward Savings Program for student loan debt; Pension Plan funded 100% by Travelers.
- Paid Time Off: Minimum 20 days PTO annually plus nine company holidays.
- Wellness Program: Wellness tools, discounts, resources, and access to mental health support.
- Volunteer Encouragement: Matching Gift and Volunteer Rewards program to support community involvement.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have questions regarding the physical requirements of this role, please contact us for assistance. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit our site.
Employers have access to AI tools that may have been used to generate this description. The description has been reviewed for accuracy and reflects the job opportunity.
- Dice Id: 10121034
- Position Id: R-46478_1
About Travelers Insurance
Who We Are: Travelers protects what matters to customers and has earned a reputation as a leading property casualty insurer for over 170 years. Our teams are focused on risk expertise, innovation, and a commitment to customers and communities.
Our People: We strive to attract and retain a diverse workforce and foster an inclusive environment where all employees can develop and thrive.
TravelersTech: Our 7,000 technologists and analytics professionals cover software, data, cybersecurity, cloud, and related disciplines, with initiatives to empower ideas and solve real business challenges.
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