Overview
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Title: VP, Enterprise Implementations & Customer Success - REMOTE
Job Description
The Vice President Enterprise Integration and Customer Success is responsible for leading the development and delivery of technology-driven product offerings that address the evolving needs of Prime's current and potential clients and the industry. This position will shape Prime's lead product offering and services provided to clients; driving successful implementation strategy and outcomes to enhance value for clients and accelerate business growth.
Responsibilities
- Drive the vision, design, and long-term strategic leadership of Prime's implementation strategy; own Prime's solution product offerings and shape the portfolio roadmap
- Act as a strategic advisor to clients, aligning technical capabilities with their growth strategies and regulatory environments; lead solution consulting, pre-sales, and thought leadership initiatives to support business development and deepen client relationships
- Build and develop a high-performing and distributed team of operational and technical experts and product strategists to align Voice of the Customer (VoC) insights internally to technical product solutions and externally to Prime's value proposition
- Promote a design-led, agile approach to implementations with a strong focus on user experience and outcome-driven metrics; champion the application of generative AI, AI governance frameworks and emerging technologies to create competitive, compliant and scalable offerings to clients and members
- Provide dynamic leadership and proactive direction to the operations organization, including technology, and internal stakeholders with clear expectations, accountability, and authority, ensuring high performance and engagement
- Manage through a matrixed leadership team the development of strategies and tactics that drive ongoing customer advocacy, process improvement and increases in implementation and customer success metrics (e.g., client retention, satisfaction)
- Establish a credible and influential position with Prime's Executive Leadership Team (ELT); collaborate with ELT to align technology implementation and customer success with product development and business growth objectives
- Develop strong working relationships across enterprise leadership and foster collaborations and partnerships to effectively represent the work to senior client executives and the Board of Directors
- Other duties as assigned
Minimum Qualifications
- Bachelor's degree in Computer Science, IT, Business Management or relevant field
- 15 years of experience in Operations, Sales or Information Technology
- 5 years in a client or customer-facing role
- 5 years in program and project management, including complex change initiatives and process improvement with measurable gains
- 8 years of leadership/people management in a technology function for a Pharmacy Benefit Manager (PBM), health plan, or managed care organization
- Must be eligible to work in the United States without visa or sponsorship
Additional Qualifications
- Exceptional communication and stakeholder engagement skills, especially in client-facing executive settings
- Proven success in leading engineering and product teams to deliver scalable, enterprise-grade platforms
- Strong understanding of PBM, healthcare and pharmaceutical ecosystem, including digital health trends and regulatory landscapes
- Ability to translate client challenges into actionable product strategies balancing innovation, compliance, and operational excellence
- Ability to negotiate and manage strategic vendors for high-quality resources/delivery at effective cost
- Ability to establish trust and credibility across internal and external partners
- Strong entrepreneurial background with ability to scale innovation across large organizations
- Ability to translate client challenges into actionable product strategies
Preferred Qualifications
- Master's degree in computer science, MBA, or other advanced degree
- Experience in a matrix environment
Every employee must understand, comply with, and attest to the security responsibilities and controls unique to their job, and comply with applicable legal, regulatory, and contractual requirements and internal policies.
Every employee must be able to perform the essential functions of the job, and reasonable accommodations will be provided to enable employees with disabilities to perform them, absent undue hardship. Prime reserves the right to change or assign other duties to this job.
Potential pay for this position ranges from $189,000.00 - $321,000.00 based on experience and skills. For benefits details, review our Benefits page and click the Benefits at a glance button.
Prime Therapeutics LLC is an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex, pregnancy, sexual orientation, gender identity, national origin, disability, age, veteran status, or any other legally protected status. We welcome applicants with arrest or conviction records and provide reasonable accommodations as required by law.
Prime Therapeutics is a Tobacco-Free Workplace employer. If you need a reasonable accommodation during the employment process, please contact Human Resources at 1.866.###.#### or ...@primetherapeutics.com.
#J-18808-Ljbffr