You are applying for a position through Medix, a staffing agency. The actual posting represents a position at one of our clients. Job Summary Our client is seeking an experienced Office Manager who will oversee and ensure the smooth functioning of front office operations. This role includes training and onboarding new front desk teammates and partners with regional and clinical directors to ensure maximum patient satisfaction and adherence to company standards and best practices. Key Responsibilities
- Conduct and lead virtual front office new hire training and onboarding on a regular basis.
- Ensure a high level of patient satisfaction and achieve company goals and best practices.
- Facilitate engaging onboarding programs to promote retention, comprehension, and engagement.
- Incorporate updated workflows into the training and onboarding materials seamlessly.
- Create clear and accessible documentation for company-wide policies and workflows.
- Monitor and manage clinic's front office performance using KPIs, reporting, and auditing.
- Collaborate with directors to improve front office revenue cycle and implement optimization strategies.
- Maintain compliance with front office operational procedures and best practices.
Qualifications - Excellent verbal and non-verbal communication, presentation, and interpersonal skills.
- Understanding of teaching and training methodologies and tools.
- High-level understanding of front office operations, preferably in physical therapy outpatient settings.
- Strong organizational and time management skills.
- Proficient in Microsoft Office, EMR, and other technical software.
- Exceptional engagement and public speaking skills.
Skills - Proficiency in Microsoft Office and EMR.
- Strong communication, organizational, and critical thinking skills.
- Ability to create and document standard company policies and workflows.
Additional Requirements - Possess a high-level understanding of front office operations.
- Ensure compliance with front office policies and best practice workflows.
Benefits - Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances).
- Health Benefits / Dental / Vision (Medix offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s)).
- 401k (Eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1).
- Short Term Disability Insurance.
- Term Life Insurance Plan.
* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).
Medix Overview: With over 20 years of experience connecting organizations with highly qualified professionals, Medix is a leading provider of workforce solutions for clients and candidates across the healthcare, scientific, technology, and government industries. Through our core purpose of positively impacting lives, we're dedicated to creating opportunities for job seekers at some of the nation's top companies. As an award-winning career partner, Medix is committed to helping talent find fulfilling and meaningful work because our mission is to help you achieve yours. * As a job position within our Insurance division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing medical and confidential records, verifying financial information, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA). This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.