At New Directions Mental Health, part of Transformations Care Network (TCN), we are dedicated to providing high-quality mental health care in our local communities. As a Patient Care Coordinator (Front Office Receptionist), you will be the welcoming face our clients encounter as they embark on their mental health journey, creating a positive and inviting environment.
Your role as a motivated administrative professional is pivotal to our mission, allowing you to make a meaningful impact from the moment clients arrive. Join us in transforming lives as you enhance the client experience within our vibrant, client-centered atmosphere.
Key Responsibilities:
- Warmly greet clients and assist with check-in, ensuring a friendly and professional experience.
- Manage phone inquiries effectively, providing seamless communication.
- Oversee insurance processes with meticulous attention to detail, facilitating smooth client interactions.
- Deliver exceptional administrative support, including scheduling and maintaining accurate records.
- Contribute to a clean and welcoming clinic environment.
- Support telehealth services, embracing the digital evolution of healthcare for convenient client access.
- Collaborate with a dynamic team to enhance our culture of excellence.
- Potentially receive training in Transcranial Magnetic Stimulation (TMS) and assist in training new team members.
- Exhibit a professional demeanor that fosters a positive clinic atmosphere.
Qualifications:
- High school diploma or equivalent.
- Experience in medical office settings and familiarity with EMR systems.
- Effective communication skills and a client-focused approach in a fast-paced environment.
- CPR certification (or willingness to obtain).
Explore the Advantages of Joining Our Team:
- Enjoy competitive compensation and a variety of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more.
- Immerse yourself in a community dedicated to enhancing mental health and revolutionizing client care.
- Engage in continuous learning under the guidance of experienced professionals, fostering your career growth.
- Play a crucial role in reshaping behavioral health, making a direct difference in clients' lives.
- Thrive in an environment that celebrates collaborative success through effective communication and teamwork.
- Receive comprehensive onboarding and ongoing educational resources designed to cultivate your talents and ensure your success in the role.
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.