Job Location : all cities,AK, USA
The Ken Garff Listening Center is looking for remote customer service representatives. The listening center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time Network Requirements: Ethernet connection only (must be hard-wired to router or wall port), minimum speeds: 50 Mbps download / 20 Mbps upload, maximum ping: 40 ms or lower. Equipment Requirements: Must provide your own equipment, minimum of 2 monitors (dual-monitor setup required), webcam (built-in or external), smartphone, headset with microphone, keyboard and mouse, a computer, either a desktop (PC Windows) or a laptop with a working webcam, processor: 1 GHz or faster with 2 or more cores, RAM: 8 GB minimum, storage: 64 GB or more, system firmware: UEFI with Secure Boot enabled, TPM: Version 2.0, graphics: compatible with DirectX 12 or later with WDDM 2.0 driver, operating system: Windows 11 required. Apple/Mac devices are not supported. Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam. Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum.
Here's what you'll be doing: Answer inbound customer calls promptly and professionally. Determine the customer's concerns and schedule the necessary appointment. Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. Document and update customer records. Establish and maintain great customer relationships. Be a team player and uphold Ken Garff's standards of professionalism and integrity.
Qualifications: Positive, energetic, enthusiastic, and service-oriented. Must provide your own equipment. Proficient computer skills, capable of managing multiple systems, and able to type 40 wpm. The ability to help solve customer problems. Excellent problem-solving and communication skills (written and verbal). Ability to multitask, organize & prioritizein other words, work smart. Previous customer service or call center experience is a plus. High School Diploma or equivalent. Must be 18 years or older and authorized to work in the U.S. Bilingual in Spanish is a plus! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa.
Benefits of working at Ken Garff Listening Center: Earn a college degree, no cost to you! Paid trainingwe care about your success. Flexible schedule! Real career growth at a nationwide automotive powerhouse. Competitive base pay. Paid Time Off. Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance. 401 (k) with Company match. Optional year-end bonus program. Employee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture.
Job Type: Full-Time (35-40 hour work week) Pay: Starting at $16.00 per hour; $16.50 per hour for Spanish bilingual candidates. We are an Equal Opportunity Employer ((We Hear You)).