Patient Registration Specialist
: Job Details :

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Join Optum, a global organization dedicated to enhancing health through innovative technology and compassionate care. As a Patient Registration Specialist, you will play a vital role in improving health outcomes by connecting individuals with the necessary resources for vibrant living. We foster a culture of inclusion, teamwork, and growth, making a real difference in the communities we serve. Discover an environment where you can truly make an impact!

Position Overview: The Patient Registration Specialist is responsible for welcoming and guiding patients during their initial hospital experience. You will collect vital demographic and insurance details, ensuring a smooth registration process and facilitating proper billing and reimbursement. We prioritize exceptional patient experiences through professionalism and empathy.

Schedule: This Full-time position requires 40 hours/week, Monday to Friday from 8:30 AM to 5:00 PM.

Location: 178 Grand View Dr., Cobleskill, NY

We provide 4-6 weeks of comprehensive on-the-job training, with the schedule to be discussed on your first employment day.

Key Responsibilities:

• Engage with patients and families in person or via phone to complete the registration process, collecting essential demographics and insurance details.
• Utilize computer systems to accurately enter and verify patient data in real time.
• Gather necessary clinical information and handle referrals, pre-certifications, and pre-authorizations per insurance guidelines.
• Verify insurance coverage and benefits while generating price estimates and completing re-verifications as required.
• Collect patient co-pays and discuss financial obligations with patients to ensure transparency.
• Identify and manage outstanding balances from previous visits, seeking to collect any amounts due.
• Collaborate with provider offices to confirm and schedule patient appointments before discharge.
• Address patient inquiries related to various topics with compassion and respect.
• Generate and analyze patient data reports, following up on discrepancies as needed.
• Maintain comprehensive knowledge of registration requirements across various departments such as Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

Why Choose UnitedHealth Group? We offer competitive pay, comprehensive benefits, and a management team committed to your success. Benefits include:

• Paid Time Off accruing from your first pay period, plus 8 Paid Holidays.
• Medical Plan options with Health Spending Account or Health Saving Account participation.
• Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Program.
• Education Reimbursement and Employee Discounts.
• Employee Assistance Program and Referral Bonus Program.
• Voluntary Benefits such as pet insurance, legal insurance, and more.

At UnitedHealth Group, you will be recognized and rewarded for your performance in a dynamic environment that offers clear pathways for success and professional growth.

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of customer service experience.
• Must be able to work onsite at our Cobleskill, NY facility.
• Must be 18 years of age or older.

Preferred Qualifications:

• 1+ years of experience in scheduling and authorizations.
• Healthcare experience and knowledge of clinical procedures.
• Availability to work nights and weekends.

Essential Skills:

• Strong communication and engagement skills to interact effectively with individuals at all organizational levels.
• Adept at building rapport, developing trust, and fostering positive relationships.
• Excellent time management and organizational capabilities.
• Strong interpersonal, communication, and customer service skills.
• Basic keyboard proficiency.

Physical and Work Environment:

• Extended periods of standing while using a Workstation on Wheels, phone, and headset (up to 10 hours).

Please note that the sign-on bonus is exclusively available to external applicants. Candidates currently employed by UnitedHealth Group or its affiliates are not eligible for the sign-on bonus.

Compensation is determined by various factors, including local labor markets, education, experience, and certifications. In addition to base pay, we offer an extensive benefits package, incentives, and a 401k contribution, subject to eligibility requirements. Join us in our mission to help people live healthier lives!

UnitedHealth Group is an Equal Employment Opportunity employer and values diverse perspectives. We seek qualified applicants without regard to race, gender, sexual orientation, disability, or any protected status. We are committed to creating an inclusive environment for all.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.