Overview
The Director of Acct Mgmt for the United Healthcare (UnitedHealth Care) Key Accounts is responsible for supervising the Account Management staff who are tasked with customer retention within the 100-5,000 employee range across New England.
Primary Responsibilities
- Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
- Set team strategy to achieve and surpass goals, and consistently develop and manage staff
- Relationship Building:
- Build and maintain key client and producer relationships
- Develop and maintain key internal relationships
- Present a positive image of UnitedHealth Care to the marketplace
- Product Knowledge:
- Detailed understanding of all UnitedHealth Care products, services and solutions across all health plan sites
- Working knowledge of Enterprise/ancillary product lines
- Ability to identify and communicate the need for improvements in UnitedHealth Care products and services
- Understands and can communicate goals, operating principles, strategies and competitive position of UnitedHealth Care
- In-depth healthcare knowledge, understands important trends
- Demonstrates knowledge of competitor's strengths, weaknesses and strategies
- Financial and Underwriting:
- Understands financing methodologies and strategies (fully insured, ASO)
- Thorough knowledge of UnitedHealth Care underwriting principles and practices
- Possesses basic math skills
- Can explain and justify a renewal rate to customers
- Customer Focus:
- Ability to successfully support implementation of client accounts
- Consistency models a customer-focused approach
- Effectively manages difficult service situations to a positive result
- Ability to deal with and meet externally with sophisticated customers and brokers/consultants
- Anticipates problems and develops contingency plans
- Ability to customize existing marketing tools to meet the individual needs of a client
- Willingness to attend external client, broker and industry events on regular basis
Required Qualifications
- Sales Insurance License Maintained by Law (or willing to become licensed within first 60 days of hire)
- 7+ years in a healthcare sales or account management
- 5+ years of experience working with brokers/consultants
- 5+ years of proficiency in Microsoft Suite including word, PowerPoint, excel
- Willingness to travel as required
Preferred Qualifications
- 7+ years of people management experience
- 5+ years of experience meeting sales goals
- Solid working knowledge of business planning and financial/underwriting acumen
Compensation and Benefits
The salary range for this role is $90,000 to $195,000 annually based on full-time employment. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Equal Employment Opportunity
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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