Join our dynamic team at Optum, a global health organization dedicated to improving health outcomes through technology. In your role as a Patient Services Coordinator, you will be an essential part of a collaborative office environment, making a direct impact on the community's health by connecting individuals with the care, pharmacy benefits, and resources they need.
Location: 3632 N. Morrison Rd. Muncie, IN
Schedule: Monday - Friday, 8:00AM - 5:00PM EST
Key Responsibilities:
- Welcome patients upon arrival and manage their wait times promptly and courteously.
- Assist with the intake process by handling document verification and copying as required.
- Collect patient payments, including co-pays, co-insurance, and deductibles, and issue receipts.
- Maintain the cashier box and ensure daily deposits are made following company policies.
- Facilitate the processing of walk-in patients and visitors efficiently.
- Manage incoming calls and schedule appointments to optimize patient flow.
- Organize and maintain medical records, ensuring they are filed and scanned in a timely manner.
- Handle requests for medical records release and maintain accurate logs.
- Perform other related tasks as needed to support the team.
Why Choose UnitedHealth Group? Get ready to enjoy competitive pay, a comprehensive benefits package, and robust opportunities for career development. With us, you will have access to:
- Accrual of paid time off from your first pay period, plus 8 paid holidays.
- Multiple medical plan options, including a Health Spending Account or a Health Saving Account.
- Dental, vision, life insurance, and both short-term and long-term disability coverage.
- 401(k) Savings Plan and Employee Stock Purchase Plan.
- Reimbursement for education and various employee discounts.
- A supportive Employee Assistance Program and bonuses through our referral program.
- Optional benefits such as pet insurance and legal assistance.
You will be recognized for your performance in a challenging yet rewarding environment, with clear paths for professional growth.
Required Qualifications:
- High School Diploma/GED or higher.
- At least 1 year of experience in healthcare or a customer service setting.
Preferred Qualifications:
- A minimum of 1 year experience in a medical front office role, including responsibilities such as scheduling, patient check-in/out, insurance verification, and record maintenance.
- Familiarity with medical insurance processes.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
- Knowledge of EMR software and medical terminology.
Your pay will be competitive and commensurate with your experience, ranging from $16.00 to $27.69 per hour for full-time work, with additional benefits based on eligibility. We are committed to creating an inclusive workplace that supports all employees in every aspect of their lives.
UnitedHealth Group is an Equal Employment Opportunity employer. We encourage applications from individuals of all backgrounds, identities, and experiences.
Note: A drug test will be required before employment.