Patient Access Coordinator
: Job Details :

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Join Optum, a global leader in healthcare, dedicated to improving health outcomes through technology and compassionate care. By becoming part of our team, you'll play a vital role in enhancing the lives of millions by connecting patients with essential healthcare services. Experience a culture that prioritizes diversity and inclusion, surrounded by talented colleagues, comprehensive benefits, and opportunities for career growth. Together, we can make a significant impact on the communities we serve by promoting health equity worldwide. Start Caring. Connecting. Growing together.

The Patient Access Coordinator is the first point of contact for patients and their representatives, ensuring they receive a warm welcome and exceptional service. In this role, you will collect vital demographic and insurance information, ensuring accurate billing and reimbursement for the hospital. Your professionalism and commitment to patient experience will shine in every interaction.

Schedule: Monday - Friday - 8 AM - 5 PM

Location: 1 Norton Ave, Oneonta, NY 13820 (Fox Hospital Oneonta)

Receive 4-6 weeks of thorough on-the-job training tailored to your schedule.

Primary Responsibilities:

• Engage with patients and families in person or over the phone to facilitate the registration process accurately, collecting essential demographic data and health information while verifying insurance eligibility and benefits.
• Utilize computer systems to enter and verify real-time patient data, ensuring completeness and accuracy.
• Gather clinical information and process referrals, pre-certifications, pre-determinations, and authorizations according to insurance plan specifications.
• Confirm insurance coverage, benefits, and generate price estimates, performing reverifications as needed.
• Handle patient co-pays respectfully, discussing their financial obligations openly.
• Identify and attempt to collect outstanding balances from prior visits.
• Directly collect data from patients and coordinate with provider offices to schedule appointments prior to hospital discharge.
• Appropriately respond to patient and caregiver inquiries related to various topics with compassion and respect.
• Generate, review, and analyze patient data reports, addressing any issues or inconsistencies promptly.
• Maintain current knowledge of registration requirements across all departments, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.

What are the reasons to consider working for UnitedHealth Group? Consider competitive base pay, a comprehensive benefits program, performance rewards, and a management team committed to your success. Our benefits include:

• Accrue Paid Time Off starting from your first pay period, in addition to 8 paid holidays.
• Choose from various Medical Plan options, with access to Health Spending Accounts or Health Savings Accounts.
• Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
• Participate in the 401(k) Savings Plan and Employee Stock Purchase Plan.
• Receive Education Reimbursement for your professional development.
• Enjoy Employee Discounts and an Assistance Program.
• Benefit from the Employee Referral Bonus Program.
• Explore additional Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

Required Qualifications:

• High School Diploma/GED (or higher).
• 1+ years of customer service experience.
• Ability to work onsite at 1 Norton Ave, Oneonta, NY.
• Must be 18 years of age or older.

Preferred Qualifications:

• 1+ years of experience in scheduling and authorizations.
• Healthcare experience and clinical knowledge.
• Ability to work night and weekend hours.

Soft Skills:

• Effectively communicate and engage with individuals and groups at all organizational levels.
• Quickly build rapport, develop trust, and positively represent CRH in internal and external meetings.
• Strong time-management and organizational skills.
• Exhibit effective communication and interpersonal skills.
• Basic keyboarding skills.
• Possess excellent customer service and relationship-building abilities.

Physical and Work Environment:

• Be prepared to stand for long periods (10 hours) while using a workstation on wheels and phone/headset.

*PLEASE NOTE* The sign-on bonus is exclusively available for external candidates. Individuals currently employed by UnitedHealth Group or its affiliates are not eligible for the sign-on bonus.

Compensation is based on various factors, including local labor markets, education, experience, and certifications. In addition to salary, we offer an extensive benefits package, incentive opportunities, and a 401k contribution (eligibility requirements apply). With UnitedHealth Group, you'll find a broad array of benefits and incentives tailored to your career growth.

At UnitedHealth Group, our mission is to enhance lives and improve healthcare systems for all individuals. We believe that every person, regardless of race, gender, sexuality, age, or socioeconomic status, deserves the opportunity to lead a healthy life. We are committed to addressing health disparities and improving health outcomes for historically marginalized groups and those facing barriers to healthcare access.

UnitedHealth Group is an Equal Employment Opportunity employer. We value diversity and welcome applications from applicants without regard to any characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. All candidates will be required to pass a drug test before beginning employment.