Join Our Team at PetSmart - Where Pets Get the Best Care!
About Life at PetSmart
At PetSmart, we are passionate about pets and equally devoted to our team members. Our values are grounded in the unconditional love we learn from our pets and the unity we foster among our associates. We believe that when our team members are happy and healthy, they can provide the best care for our furry, scaled, and feathered friends while enjoying a fulfilling work environment.
Benefits That Matter to You
- Weekly pay
- Health benefits including medical, dental, and vision
- 401k retirement plan
- Tuition assistance for your educational goals
- Exclusive discounts and perks for associates
- Paid time off for full-time associates
- Career advancement opportunities
- Personal and professional development programs
Job Summary
The Pet Training Specialist at PetSmart is responsible for creating positive experiences for pet parents and their pets by delivering outstanding training services that align with our company's vision and values. This role involves engaging with pet parents, educating them on the benefits of training, and providing high-quality training courses in accordance with PetSmart's established curriculum.
Essential Responsibilities
Key responsibilities include, but are not limited to:
- Ensuring a positive pet parent experience through various communication channels, including in-store, online, and via phone.
- Proactively promoting and selling training classes to enhance the knowledge and skills of pet parents.
- Educating pet parents about the advantages of our comprehensive pet training programs.
- Maintaining accurate records related to pet training activities.
- Acting as a training resource for fellow associates and promoting the benefits of training in the store.
- Scheduling training classes as required by company standards.
- Creating a safe environment for all participants during training sessions.
- Ensuring cleanliness and presentation of the training area.
- Recognizing associates for their contributions to promoting pet training.
- Taking immediate action to assist sick or injured pets within the store, including transport to a veterinarian when necessary.
- Recommending and selling relevant merchandise and services to enhance pet care.
- Assisting in other store departments as needed, while contributing to a memorable customer experience.
- Participating actively in our culture of belonging and recognition.
- Adhering to all company policies and procedures.
Qualifications
- 1-2 years of retail experience, preferably in a customer-focused setting.
- Completion of the PetSmart Training Instructor Course.
- Proficiency with various computer applications.
- Ability to maintain composure and react calmly under pressure.
- Flexible schedule with the ability to work evenings, weekends, and holidays.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
Physical Demands and Work Environment
- The position requires standing, walking, climbing ladders, and using hands for various tasks. Associates need to be able to reach, stoop, kneel, and maintain effective communication.
- Frequent lifting and moving of pets and equipment may be required, with weights up to 50 pounds, and occasionally more with assistance.
- This role may expose associates to moving mechanical parts and a wet environment, with the presence of pet hair. Noise levels can vary, and contact with live animals is common.
Join Us and Make a Difference!
At PetSmart, you'll have the opportunity to impact the lives of pets and their parents daily—whether it's helping a customer choose their first pet or celebrating a special occasion. We value the diversity and unique perspectives of our associates, all driven by a love for pets.
We appreciate your interest in joining our team. Together, we can do Anything for Pets and the people who cherish them. We look forward to hearing your story—apply now!
This job summary provides a general overview of the responsibilities associated with the Pet Training Specialist role. Specific duties may vary by store needs. Pay rates will be based on experience, training, and location. Positions are hourly and comply with local minimum wage laws. PetSmart is an equal opportunity employer, and we welcome applicants of all backgrounds.
Applicants must be 18 years or older (with the exception of Montana or where local laws permit otherwise).