General Summary of Position Responsible for providing secretarial support for all employees within an assigned nursing unit. Provides superior customer service to patients and visitors on a given unit.
Primary Duties and Responsibilities
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. Communicates clearly by using customer-focused principles. Receives, greets and directs patients, visitors and hospital personnel. Receives and distributes mail, flowers and various other items for patients on the unit. Assists physicians and nursing staff with clerical needs as required. Assists Department Director, Clinical Coordinator and Charge Nurse as directed. Answer call system and deliver message to appropriate staff member. Functions as a communication liaison during emergency situations, STAT requests/orders. Requests/advises Bed Board/Patient Care Supervisor of all admissions/transfers/discharges/expiration. Faxes patient assignments and staffing information assignment to staffing office and ancillary departments. Places calls to relay order for consult to appropriate physician/clinician. Log call placed into consult log (unit specific log) and follow-up to insure that consult message is received and acted upon. Maintains adequate quantity of supplies and equipment inventory. Orders,maintains,copies unit material as needed. Initiates, assembles and maintains physical integrity of electronic and hardcopy of the patient's medical record. Faxes patient information to requested healthcare provider in accordance with HIPPA guidelines. Performs specialized tasks specific to each department by maintaining the required skills. Minimum Qualifications Education
- High School Diploma or GED equivalent required
Experience
- Experience in medical clerical/medical receptionist position preferred or
- Completion of nurse technician/medical assistant/medical clerical training preferred or
- Equivalent hospital experience preferred
This position has a hiring range of $17.5 - $28.73