Salary: $17.95 - $27.82 Hourly Location : Water Department Marietta, GA Job Type: Full-Time Job Number: 04390 Department: Water Opening Date: 09/05/2025 Closing Date: 9/12/2025 11:59 PM Eastern Grade Code: 102 Skills Testing Information: This position requires the completion of an assigned skills test before the application can be considered. Mobile devices such as tablets and phones are not supported for the online testing. Please use a desktop or laptop computer (Windows, Linux, or Apple OS) to take the assigned test(s). In addition, Internet Explorer is no longer compatible with Microsoft and not a compatible browser for this online test. If you encounter any issues while completing the assessment, please email the testing technical support department at ...@biddle.com or call (800) ###-#### x127 Monday through Friday between the hours of 7am to 8pm PST. Position Information This position is located in the Water System's Customer Service Center. This position provides high-quality customer support via email correspondence, including responding to inquiries and resolving account issues. This role also includes reviewing and correcting customer bills, applying adjustments, and supporting the call center team and other internal departments. Candidates must be bondable. A skills test will be required for all applicants. The skills testing information and link will be sent via email after the closing date of this job announcement for applications received that successfully meet the qualifications for this position. The assessment will close on Thursday, September 18th, 2025, at 11:59 pm.Please note, failure to complete this assessment will result in elimination from this position. Essential Functions Provides customer service: assists customers; provides account and general Water System information; answers questions and concerns; investigates and resolves issues and problems related to water accounts and billing in accordance with department procedures; establishes and closes accounts, and refers difficult questions to lead or supervisor for resolution. Enters information into billing system to process transactions and update records: applies charges and deposits; determines if customer qualifies for a payment and sets up payment arrangements in billing system; determines if customer qualifies for fee to be waived based-on department policies and waives fees; updates customer information; notates accounts. Enters service orders in billing system for gains, finals, service restoration, and verifying meter readings. Maintains accounts in billing system: evaluates requests for leak adjustments and determines if customer qualifies for adjustment; applies adjustments to accounts; sends customer notifications regarding adjustment; processes surety bonds; monitors and corrects billing exceptions; enters special billings into billing system, such as industrial surcharges, water retainage, and municipal account charges; and updates accounts when meters are replaced. Closes outs service orders completed by field staff: reviews hard copy for completeness, maintains service order records files, enters service order data into billing system, and closes service order in billing system. Processes customer online requests to establish and final services; including creating service order, and contacting customer to collect payment, and sending confirmation emails. Performs other related duties as assigned. Minimum Qualifications High School Diploma or GED required; supplemented by two years of experience in utility billing and collections. Licenses and Certifications Must be bondable. Physical Abilities Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds). Sensory Requirements Some tasks require the ability to hear and communicate orally. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions, such as irate customers. EEO Statement Cobb County Government is proud to be an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, color, national origin, sex, religion, age, disability, or any other legally protected status. Visit Cobb County's Employee Benefits page to learn more. 01 I understand that all answers to these supplemental questions must be verifiable in the 'Educational History' and 'Employment History' sections of the application. Failure to provide sufficient information in these sections may result in my disqualification from the hiring process.
02 I have read the Minimum Qualifications required for this position and understand I must demonstrate those qualifications on the application in order to be considered for this position. Furthermore, a failure to adequately demonstrate all qualifications may result in my removal from consideration. Lastly, I understand indicating see resume on the application and/or in a supplemental question response, may not be accepted in lieu of a completed application.
03 Are you legally eligible to work in the United States on an unlimited and unrestricted basis?
04 Educational Background: Mark the highest level of education you have completed.
- High School Diploma or GED
- Some College
- Associate Degree
- Bachelor's Degree
- Advanced Degree
- None of the above
05 If you have a college degree, what was your major area of study? Enter N/A if this does not apply. 06 Have you ever been employed with a public utility company such as water, electrical, gas or power?
07 If yes, what is the name of the public utility company you were employed with? Enter N/A if this does not apply. 08 How many years of experience do you have in utility billing and collections?
- No experience
- Less than two years of experience
- Two to five years of experience
- More than five years of experience
09 How many years of experience in customer service support functions do you have that involve trouble shooting unbilled accounts, making adjustments, closing tickets, generating service orders, researching unidentified payments, etc.?
- No experience
- Less than two years of experience
- Two to five years of experience
- More than five years of experience
10 If you have experience using an automated billing system, where did you work and what system have you used? Enter N/A if this does not apply. 11 Do you have experience working in a deadline driven team environment?
12 What is your level of proficiency using Microsoft Office Suite?
- No experience
- Beginner (less than three years)
- Intermediate (three to six years)
- Advanced (more than six years)
13 Are you bilingual?
14 If you are bilingual, what languages do you speak and what is your skill level for each language? Enter N/A if this does not apply. 15 This position requires completion of skills testing to move forward in the hiring process.
The skills testing information and link will be sent via email, after the closing date of this job announcement. Please note, failure to complete the assessment will disqualify you from consideration for this position.
- I agree to complete the skills testing.
- I do not agree to complete the skills testing.
16 If you receive a conditional offer of employment, you will be required to satisfactorily complete the following elements: a criminal background check and a credit check. Please note that a criminal conviction may not disqualify you from consideration. Are you willing to accept these terms?
Required Question